Diet Aide

St. Charles Health System Inc.; Madras (OR); On-site; USD 28,000 - 36,000; Part time

Job summary

St. Charles Health System in Madras, OR seeks a part-time Diet Aide to act as the first contact for patient food service. You will take orders by phone, verify dietary restrictions, and coordinate with nurses and dietitians to ensure meals meet therapeutic needs.

The role emphasizes strong customer service, teamwork, and the ability to handle fast-paced environments while maintaining accuracy and confidentiality in a hospital setting.

Qualifications

• High school diploma or GED preferred.
• Current county food handler’s card required.
• ServSafe Manager Certification preferred.
• Hospital or nursing home diet experience is a plus.

Responsibilities

• Answering patient room service calls and taking meal orders.
• Enter orders into the POS system and review dietary restrictions.
• Coordinate with nursing staff to approve dietary requests.
• Maintain HACCP-compliant food handling and clean work areas.
• Provide patient and staff support during high-volume times.

Skills

Communication

Multi-tasking

Teamwork

Customer service

Microsoft Word

Microsoft Excel

Microsoft Access

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

## Diet AideApplylocations: Madras, ORtime type: Part timeposted on: Posted Todayjob requisition id: R1022976Relief, Variable Pay range: $20.51 - $26.25 Relief Differential - 15% Swing Shift Differential - $2.50/hr Night Shift Differential - $5.50/hr Weekend Differential - $2.00/hr**ST. CHARLES HEALTH SYSTEM****JOB DESCRIPTION****TITLE:** Diet Aide **REPORTS TO POSITION:** Food Services Manager**DEPARTMENT:** Food Services**DATE LAST REVIEWED:** August 2024**OUR VISION:** Creating America’s healthiest community, together**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value**OUR VALUES:** Accountability, Caring and Teamwork**DEPARTMENTAL SUMMARY:** The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering.**POSITION OVERVIEW:** The **Diet Aide** is the patient’s first point of contact with the food service department, and serves as a customer service champion. The Diet Aide answers incoming room service calls from patients, nurses, and dietitians and places patient food orders. This position does not directly supervise any other caregivers.**ESSENTIAL FUNCTIONS AND DUTIES:**Answers incoming phone lines from patient rooms to take food orders from patients and staff. Inputs patient’s menu order utilizing point of sale ordering systemEnters patient’s meal orders accurately and efficiently into point of sale system while on the phone with the patient or staff member. Reviews patient’s dietary restrictions at time of order to ensure food orders meet dietary requirements. Recommends alternate menus if patient requests are not in compliance with dietary restrictions. The Diet Aide will request the patient’s assigned nurse to review and approve the patient’s request to if it is not in alignment with the patient’s diet restrictions.Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Understands and researches diet restrictions to ensure patients have opportunity for nourishment by coordinating food choices with nursing staffPrepares special diet needs, such as tube feeding, when directed. Enters appropriate charges for tube feedingStores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standardsProvides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed during high volume timesSupports the vision, mission and values of the organization in all respects.Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients and guests.Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.May perform additional duties of similar complexity within the organization, as required or assigned.**EDUCATION** **Required**: N/A**Preferred**: High school diploma or GED**LICENSURE/CERTIFICATION/REGISTRATION****Required**: Current county food handler’s card**Preferred**: ServSafe Manager Certification**EXPERIENCE****Required**: N/A **Preferred**: Minimum 1 year of hospital or nursing home with diet experience**PERSONAL PROTECTIVE EQUIPMENT**Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.**ADDITIONAL POSITION INFORMATION****Skills:****General**Must have excellent communication skills and ability to interact with a diverse population and professionally representSt. Charles Health System.Ability to multi-task and work independentlyStrong team working and collaborative skillsAbility to work in a stressful, fast paced environment while maintaining attention to detail and a high customer service levelStrong analytical, problem solving and decision making skillsIntermediate proficiency in Microsoft applications (Word, Excel and Access), and ability to track financial costing**Position Specific**Excellent customer serviceUnderstanding of gavage feeding and special diets in a therapeutic environment**PHYSICAL REQUIREMENTS:**Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.Rarely (10%): Keyboard operation.Never (0%): Ability to hear whispered speech level.Exposure to Elemental FactorsOccasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.Blood-Borne Pathogen (BBP) Exposure CategoryRisk for Exposure to BBP.Schedule Weekly Hours:0Caregiver Type:ReliefShift:Variable (United States of America)Is Exempt Position?NoJob Family:DIET AIDEScheduled Days of the Week:As Scheduled (may include weekends and holidays)