Scheduler and Therapy Tech

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Earned Time Off (ETO)

Job summary

St. Charles Health System Inc. is seeking a Scheduler / Therapy Tech in Bend, Oregon.

The role registers patients, verifies insurance, requests authorizations, and schedules rehabilitation appointments across multiple sites. It also supports therapists and interacts with patients and insurers to ensure smooth care coordination. The position requires strong customer service, medical terminology knowledge, and excellent communication skills in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent customer service in a fast-paced environment; strong phone skills and professional demeanor.
• Knowledge of medical terminology and procedures; ability to learn scheduling workflows.

Responsibilities

• Register patients in the registration system and collect demographics and insurance information.
• Schedule rehabilitation appointments as ordered by physicians or designees.
• Verify benefits, pre-authorizations and authorizations for services with insurers.
• Communicate with patients and caregivers about financial liability and deposits.
• Serve as a liaison between patients, therapists, physicians, and insurers as needed.
• Enter data into EMR and maintain accurate documentation.

Skills

Customer service

Communication

Medical terminology

Attention to detail

Multitasking

Education

High school diploma or GED

Associate’s degree or higher

Tools

Scheduling software

EMR systems

MS Office

Job description

Scheduler and Therapy TechSkip to main content#Scheduler and Therapy Tech page is loaded## Scheduler and Therapy TechApplylocations: Bend, ORtime type: Full timeposted on: Posted Todayjob requisition id: R1022947Pay range: $22.30 - $30.11 per hour, based on experience. This full-time position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.**ST. CHARLES HEALTH SYSTEM****JOB DESCRIPTION****TITLE:** Scheduler / Therapy Tech **REPORTS TO POSITION:** Rehabilitation Supervisor or Manager**DEPARTMENT:** Rehabilitation**DATE LAST REVIEWED:** March 3, 2022**OUR VISION:** Creating America’s healthiest community, together**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value**OUR VALUES:** Accountability, Caring and Teamwork**DEPARTMENTAL SUMMARY:** The Rehabilitation Department provides therapy and nursing services to patients, families and patient’s caregivers including: Rehabilitation Nursing Care, Physical Therapy, Occupational Therapy and Speech Language Pathology. Our department operates as a system department and provides services to Acute Care, Inpatient Rehabilitation Facility and Outpatient settings across four campuses. Our Rehabilitation departments offer a variety of specialty services across the various services delivery areas.**POSITION OVERVIEW:** The **Scheduler / Therapy Tech** in Rehabilitation registers patients, verifies insurance and requests authorization and schedules rehabilitation appointments. This position does not directly supervise any other caregivers. In addition, this caregiver will serve as a therapy tech when neededThis position does not directly manage any other caregivers.**ESSENTIAL FUNCTIONS AND DUTIES:**Registers the patient in the registration system, schedules the patient, accurately collects patient demographics, required documents and insurance information and collects required co-pay/deposits. Schedules all rehabilitation appointments as ordered by the patient’s physician or authorized designee.Schedules rehabilitation appointments accurately, responding to telephone inquiries and faxes from the patient’s physician offices and clinics for Bend, Redmond, Prineville, and Madras. Selects correct procedures from templates and inputs information into system.Contacts patients and pre-registers patients in registration system following specific registration criteria.Functions as a Patient Representative during insurance verification and authorization process.Reviews account to ensure that correct insurance companies are listed on the account, corrects and updates to assure timely and accurate bill submission.Verifies insurance information through insurance companies via telephone, online resources and/or electronic verification systems for eligibility, benefits, authorization or certification in a timely manner.Responds effectively to insurance companies requests for additional information.Submits documentation to obtain authorizations for services as needed for certain hospital outpatient departments.Confirms with insurance companies whether ICD-10 codes and type of service ordered require an authorization obtains authorization ongoing throughout the treatment period.When needed, acts as a liaison between the patient, physician’s office, therapist and insurer and acts as resource person for insurance authorization and coverage issuesNotes account with accurate benefit information, document all calls, correspondence, and related activities to each patient account.Prepares estimate of patient liability and follows up with patients to advise them of estimated patient liability or deposit. Places waivers on accounts for services not covered by plans.Knowledgeable with Medicare, Medicare Advantage and Medicaid and commercial insurances practices.Responsible for authorization and scheduling reports and updating work queues per established timelinesEnters clear and concise documentation in EMR.Communicates with patient/caregiver to review patient financial liability and documents in EMR.Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system. Demonstrates excellent customer service skills.Applicant to complete 20 to 40 hours on the job training, observations and shadow time specific to direct patient care within orientation process.Provides assistance to Occupational Therapists, Physical Therapists, and Speech Pathologists.Maintains competency, operates equipment when indicated, and carries out therapist directives within scope of practice.Participates in planning, cleaning, ordering, and stocking supplies for units.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.Provides a therapeutic presence in service to others by purposefully responding to the needs of patients/customers in a caring way, including introducing oneself and stating your purpose, asking the patient their preferred name, sitting with the patient to determine their care goals, active listening, and the skillful use of communication skills (touch, eye contact, etc.).Supports the vision, mission and values of the organization in all respects.Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients and guests.Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, adheres to protected health information privacy regulation, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.May perform additional duties of similar complexity within the organization, as required or assigned.Performs duties in accordance with department guidelines, seeks direction for issues outside guidelines.**EDUCATION****Required**: High school diploma or GED. **Preferred**: Associate’s degree or higher.**LICENSURE/CERTIFICATION/REGISTRATION****Required**: Must have necessary requisite to obtain a valid Oregon driver's license and ability to meet St. Charles Health System driving requirements. AHA Basic Life Support for Healthcare Provider certification or ability to complete during the pre-employment period. **Preferred**: N/A**EXPERIENCE****Required**: Previous customer service experience in a high volume fast paced environment. 1 year previous experience in an administrative or clerical position. Knowledge of medical terminology and procedures. Excellent phone skills and previous experience incoming call management.**Preferred**: 1 year of scheduling experience in a Call Center environment.1 year rehabilitative services experience or equivalent education**.****PERSONAL PROTECTIVE EQUIPMENT**Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.**ADDITIONAL POSITION INFORMATION:****Additional Skills Needed:****Communication/Interpersonal**Demonstrates St. Charles Health System values of Accountability, Caring and Teamwork in every interaction.Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.Strong team working and collaborative skills.Ability to effectively reach consensus with a diverse population with differing needs.Ability to work under pressure in a fast-paced environment.**Organizational**Ability to multi-task and work independently.Attention to detail.**Mathematical Skills:**Performs basic math (add, subtract, multiply and divide) calculations.**Language Skills:**Read, write, speak and understand English.**Computer**Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.**PHYSICAL REQUIREMENTS****Continually (75% or more):** Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.**Frequently (50%):** Sitting, lifting/carrying/pushing or pulling 1-25 pounds.**Occasionally (25%):** Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.**Rarely (10%):** Climbing stairs.**Never (0%):** Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.**Exposure to Elemental Factors****Rarely (10%):** Wet/slippery area, chemical solution.**Never (0%):** Heat, cold, noise, dust, vibration, uneven surface.**Blood-Borne Pathogen (BBP) Exposure Category**Risk for Exposure to BBP.Schedule Weekly Hours:40Caregiver Type:RegularShift:First Shift (United States of America)Is Exempt Position?NoJob Family:SCHEDULERScheduled Days of the Week:Monday-FridayShift Start & End Time:Varies