Diesel Tech & Customer Solutions Specialist

Srcreman; Springfield, Northern (MO, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Vacation and Holiday pay

Outstanding Company Culture

Job summary

Srcreman is seeking a Diesel Support Specialist in Springfield, MO to deliver world-class service and repeatable sales growth. You will interact with customers, accept orders, resolve issues, and provide technical support for diesel and natural gas power units.

Travel is minimal, and CRM is used to track customer interactions and orders. You will build trusted relationships with customers and dealers, promote products and services, and assist with warranty and price guidance while maintaining

Qualifications

• Bachelor's degree or equivalent experience in sales/marketing or related field.
• Experience or familiarity with natural gas, diesel, or automotive engines preferred.
• Understanding of manufacturing and delivery processes to meet customer needs without compromising quality.
• Ability to build relationships with employees, customers, and partners.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Proficiency with Excel, Word, Access and Outlook.

Responsibilities

• Build trusted relationships with customers and dealers through proactive communication and follow-up.
• Support sales and profits by promoting products, and assisting with specials, inventory reductions, new products, and education.
• Confer with customers by phone or in person to provide product info, accept orders, resolve complaints, and follow up.
• Provide technical support for diesel or natural gas power units, including installation and service.
• Take orders for finished goods, parts, and services; enter interactions and inquiries into CRM.
• Provide product pricing following company policies.
• Expedite orders, assist with warranty issues, and coordinate claim follow-up through resolution.
• Handle technical questions and coordinate with Technical Support as needed.
• Gather competitive data and customer feedback to drive service improvements.
• Establish leads for Account Managers and communicate opportunities and issues to management.
• Maintain knowledge of products, customers, and competitors to maximize value.
• Assist with customer visits, dealer universities, and educational services to grow sales.
• Participate in Open Book Management as an employee-owner.

Skills

Interpersonal skills

Organizational skills

Multiple priorities

CRM software experience

Education

Bachelor's degree in Sales and Marketing, Business, or a related field

Tools

Excel

Word

Access

Outlook

Job description

Srcreman is seeking a Diesel Support Specialist in Springfield, MO to deliver world-class service and repeatable sales growth. You will interact with customers, accept orders, resolve issues, and provide technical support for diesel and natural gas power units.

Travel is minimal, and CRM is used to track customer interactions and orders. You will build trusted relationships with customers and dealers, promote products and services, and assist with warranty and price guidance while maintaining