Dialysis Field Service Technician

Quanta Dialysis Technologies; Indianapolis (IN); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, Vision Insurance

Life/Long-Term & Short-Term Disability

FSA/HSA

Employee Assistance Program

Paid Time Off

Car Allowance

Job summary

Quanta Dialysis Technologies seeks a Field Service Technician to install, upgrade, repair, and service dialysis systems at customer sites across the United States.

This hands-on, travel-heavy role requires Indiana residency and willingness to travel nationally, often on short notice, with a focus on customer service, safety, and on-site problem solving in a fast-moving startup.

Qualifications

• Dialysis experience required; biomedical technician or similar title preferred.
• Hands-on field service experience with equipment maintenance or repair.
• Associate degree or technical certification or military technical training preferred.
• Ability to learn quickly and adapt in a startup environment.
• Strong mechanical, electrical, and troubleshooting skills.
• Valid driver's license with clean record and ability to lift up to 70 lbs.

Responsibilities

• Install and set up dialysis systems at customer sites; configure and ensure readiness.
• Provide high level of on-site customer service; manage expectations and escalate as needed.
• Perform equipment upgrades, repairs, and system modifications.
• Escalate complex issues to Field Service Engineers or senior staff.
• Perform routine preventive maintenance per procedures.
• Assist with logistics and movement of new equipment at customer locations.
• Maintain service records and inventory of parts and tools.

Skills

Dialysis experience

Field service

Troubleshooting

Customer service

Driving

Mechanical aptitude

Electrical troubleshooting

Education

Associate degree or technical certification

Tools

MS Office

Job description

Overview

At Quanta Dialysis Technologies, we are transforming the future of kidney care through innovative technology designed to improve the way dialysis is delivered. Our systems are built to bring greater flexibility, performance, and simplicity to patients, providers, and care teams.

Compensation for the role is $32.00 - $38.00 per hour. Overtime expected. Dialysis experience required.

Job Summary

We are looking for a hands-on, customer-focused Field Service Technician to support the installation, upgrade, repair, and servicing of Quanta’s dialysis systems at customer sites across the U.S.

This is a 100% travel-based role. Candidates must be based in Indiana and be willing to travel nationally, often on short notice. This role is best suited for someone who is comfortable being on the road, working independently in the field, and supporting customers in a fast-moving startup environment where priorities can shift quickly.

Responsibilities

• Install and set up dialysis systems at customer sites, including basic configuration and equipment readiness
• Deliver a high level of customer service while on site by communicating clearly, acting professionally, setting appropriate expectations, and ensuring customer needs are addressed or escalated in a timely manner
• Perform equipment upgrades, repairs, part replacements, and system modifications as directed
• Escalate complex or unresolved issues to Field Service Engineers or senior technical staff
• Perform routine preventive maintenance in accordance with company procedures and manufacturer specifications
• Support delivery, movement, and logistics of new equipment within assigned customer locations
• Maintain accurate service records and documentation in compliance with company Quality Management System requirements
• Manage assigned inventory of spare parts, tools, test equipment, and consumables
• Collaborate with internal teams to resolve customer needs and support successful product use
• Follow all health, safety, regulatory, and company procedures while working in field environments

• Dialysis experience required (Biomedical technician or similar title)
• Hands on technical experience, such as field service, equipment maintenance, mechanical repair, electrical repair, biomedical equipment support, or similar hands‑on technical work
• Associate degree, technical certification, military technical training, or equivalent hands‑on experience preferred
• High level of aptitude and ability to learn on the fly
• Strong mechanical aptitude and comfort working with technical equipment
• Basic electrical, mechanical, and troubleshooting skills
• Customer‑facing service or support experience preferred
• Comfortable using Microsoft Office, including Word, Excel, Outlook, and Teams
• Comfortable learning service software, mobile applications, ERP systems, or other digital tools
• Valid driver’s license and clean driving record
• Ability to lift up to 70 lbs and safely handle equipment, tools, and parts in field environments

• 401k Match
• Medical, Dental, Vision Insurance
• Life/Long-Term & Short-Term Disability Insurance
• FSA/HSA
• Employee Assistance Program
• Paid Time Off
• Car Allowance