Dialysis Coordinator II

DaVita Kidney Care; Marine Corps Base Camp Lejeune (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Dialysis Coordinator II to enhance patient pathways for outpatient dialysis placements. The role requires effective patient education, coordination with healthcare professionals, and strong relationship management. Ideal candidates will possess excellent communication skills and a compassionate approach to patient care. The position offers a competitive wage between $20.00–$30.00 per hour, along with comprehensive benefits including medical and professional development opportunities.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) match

Paid time off

Professional development programs

Qualifications

• Strong communication skills to educate patients on dialysis options.
• Ability to work with healthcare professionals for patient placements.
• Experience in resolving patient issues effectively.

Responsibilities

• Communicate empathetically with patients about outpatient dialysis.
• Coordinate patient placements in outpatient clinics.
• Conduct monthly operating reviews with management.

Skills

Patient communication

Empathy

Relationship building

Ability to collaborate

Job description

Job Overview

This position is responsible for the development and implementation of DaVita’s Patient Pathways Program through facilitating patient education, processing of timely dialysis placement referrals, and building relationships. This position enhances relationships with local hospitals, doctors, and other kidney care providers by enabling patients to make informed decisions regarding their dialysis provider.

The Dialysis Coordinator II is expected to be proficient in the basic duties and responsibilities of a Dialysis Coordinator I.

Key Responsibilities

Patient Education: Communicate with and treat patients with empathy at all times. Meet individually with patients requiring outpatient dialysis placement to provide educational materials on outpatient dialysis, modality options, vascular access options, and insurance.

Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.

Outpatient Dialysis Placement Referral: Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics. Arrange out-patient kidney dialysis placement for patients by contacting local clinics and providing all required medical documentation.

Relationship Building: Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships. Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices.

Reporting: Conduct operating reviews with management to review reports at a minimum of one time per month. Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.

Innovation: Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.

What We’ll Provide

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

The Wage Range for the role is $20.00-$30.00 per hour.