Diagnostics Solutions Consultant

Zoetis; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Zoetis is seeking a Diagnostics Solutions Consultant to drive sales of diagnostic instruments and services within a defined U.S. territory.

You will travel extensively, manage customer relationships, and document activities in the CRM while collaborating with colleagues to meet quotas and build the Diagnostics business. The role requires fluency in English, a strong sales background in medical/scientific contexts, and the ability to lift and transport equipment as needed.

Qualifications

• Minimum of four years of demonstrated sales experience or relevant technical/clinical experience, preferably in medical/scientific/healthcare.
• Associate degree required; bachelor’s preferred, preferably with science or business emphasis or equivalent experience.
• Successful completion of all training phases and assessments.

Responsibilities

• Develop and maintain a thorough understanding of diagnostic products and services.
• Travel to customer offices; target multiple existing and new opportunities per day.
• Document all customer interactions in the online system.
• Transport equipment to customer locations and demonstrate solutions.
• Explain uses and benefits of products; address questions and communicate value proposition.
• Secure purchase orders and provide ongoing customer support; coordinate with sales, accounting, and technical teams.

Skills

Sales experience

Diagnostic products knowledge

Customer relationships

English fluency

Education

Associate degree

Bachelor’s degree preferred

Job description

Role DescriptionThe Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of our sales team accountable for selling Zoetis diagnostic instruments, tests, and associated products and services within an assigned U.S. sales territory. The DSC will also be accountable for building and maintaining customer relationships to maximize customer retention. The DSC will achieve budgeted sales quotas within targeted accounts in the assigned territory. The DSC will update and maintain sales funnel and customer profile data within the system. The DSC will collaborate with other Zoetis colleagues to achieve goals and support the Diagnostics business. Anticipated travel: Within the assigned territory, as required (~70%). Language requirement: Must speak fluent English.

Position Responsibilities

• Develop and maintain a thorough understanding of Diagnostic products and services.
• Travel to the offices of existing and prospective customers, with a target of 3 -4 existing customers and 3 -4 new business opportunities per day. Extensive driving is required, as well as periodic overnight travel (approximately 4 -8 nights per month, depending on the territory).
• Provide detailed documentation of all customer and prospect interactions via the online system.
• Transport equipment to customer and prospective customer locations.
• Lift, set up, and demonstrate diagnostic solutions, equipment, and features.
• Clearly explain the uses and benefits of diagnostic products and services; answer questions; and effectively communicate the "value proposition."
• Secure purchase orders for diagnostic products and services.
• Provide ongoing customer support, including assisting customers in person, over the phone, and via email with product, technical, or service concerns; making periodic customer courtesy calls; keeping clients informed of new products and services, including possible updates to existing instrumentation; and interfacing as needed with sales, accounting, and technical staff to ensure customer questions and needs are addressed in a timely manner.
• Work cooperatively with the Diagnostic Technical Specials to ensure strong customer service and enhance utilization.
• Generate new business and new business leads, including placing instruments in competitors' accounts, academia, and research settings, and gathering referrals from existing customers.
• Support billing and collection efforts.
• Safely lift and move 60 lbs.

Education and Experience

• Minimum of four years of demonstrated sales experience or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry.
• Minimum of an associate's degree (bachelor's degree preferred), preferably with a science or business emphasis, or equivalent experience.
• Successfully pass all phases of the required training program, including any associated assessments.

Technical Skills and Competencies

• Exemplifies early-adopter behaviors and demonstrates rapid learning ability.
• Absorbs and applies technical information and demonstrates skilled technical sales capabilities.
• Capably grows technical knowledge through relationships and creative solutions and enhances customer loyalty.
• Demonstrates expertise in veterinary terminology/science.
• Demonstrates skills selling capital equipment in physician and/or veterinary clinics.
• Skilled at making presentations, including financial presentations, at all levels.
• Demonstrates the ability to transport, set up, and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Demonstrates a superior understanding of current and possible future market trends, sales initiatives, and information affecting the business and organization.
• Knows the competition and its value messaging.
• Demonstrates an understanding of how strategies and tactics work in the marketplace.
• Demonstrates organizational, prioritization, and time-management skills.
• Demonstrates a strong ability to multitask and work independently.
• Possesses a valid driver's license, a clean driving record, and auto insurance.

Full timeRegularColleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.