Diagnostics Field Service Engineer - Phoenix, AZ

Hologic, Inc.; Phoenix (AZ); Remote; USD 63,000 - 100,000; Full time

Job summary

A leading innovator in women’s health, Hologic, Inc. is seeking a dedicated Field Service Engineer for the Phoenix area. This role involves providing top-tier customer support for molecular diagnostic and cytology equipment, conducting troubleshooting and maintenance to ensure optimal performance. Candidates should possess strong technical skills and a commitment to customer service.

Qualifications

• 2+ years related field experience with direct customer interaction, preferably in a laboratory setting.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Documents repair/resolution of customer calls in CRM system.

Skills

Troubleshooting

Customer Communication

Time Management

Solid Computer Skills

Robotics

Fluidics

Pneumatics

Education

BS/BA degree or equivalent experience

AA/AS degree and/or practical Military experience

Job description

As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.

As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to our manufacturing engineers who keep our laboratories and manufacturing equipment performance in perfect condition.

Our Field Service Engineers are instrumental in providing a first-class customer experience when repairing and maintaining our products on customer sites.

We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division in the Phoenix, AZ area servicing our molecular diagnostic and cytology equipment.

Is this role for you?

• You have experience providing engineering support to medical devices.
• You arecomfortable traveling as required for the job, typically 5 days per week withovernight stays.
• You love troubleshooting and finding issues to solve, the more complex the better!
• You are a fantastic communicator with customers, setting clear expectations and are able to build strong rapport.

Essential Duties and Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards

Qualifications

• Must be able to meet all customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time management skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Education

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience

• 2+years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:

• This person will work out of a home based office
• There will be on-call duties on rotation
• Overnight/out-of-area travel as needed

The annualized base salary range for this role is $63,900 to $100,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.