Diagnostic Imaging Support Representative (Part time, Evening Shift)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Diagnostic Imaging Support Representative to enhance patient care and streamline workflows in a dynamic medical environment. This role involves coordinating logistics, managing communications, and ensuring timely patient care while providing exceptional service. Join a team that values collaboration and innovation, where your contributions will make a significant impact on patient experiences and outcomes. If you are passionate about healthcare and eager to support a mission-driven organization, this opportunity is perfect for you.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Employee Health Programs

Qualifications

• High school diploma or equivalent required.
• 2-3 years of related work experience preferred.

Responsibilities

• Coordinate daily logistics of the department and patient flow.
• Manage communication between providers and clinical areas.
• Deliver excellent customer service to patients and providers.

Skills

Computer Proficiency

Customer Service

Medical Terminology Knowledge

Education

High School Diploma

Post-secondary Education

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Diagnostic Imaging Support Representative

Entity: Lancaster General Hospital

Location: Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602

Hours: .8 FTE (32 Hours per week), Monday through Friday 3:30-12a (Day shift training required)

****No weekend, on call or holidays****

POSITION SUMMARY:

The Diagnostic Imaging Support Representative maintains, assembles, and dispenses radiologic records. This position is also responsible to provide support to Radiologists for Diagnostic Imaging workflows.

ESSENTIAL FUNCTIONS:Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Coordinate daily logistics of the department including scheduling of patient flow and supply inventory.
• Work within and monitor multiple computer applications ensuring that patient care is proceeding in a timely and safe manner.
• Receive, direct, and expedite communication between providers, clinical areas, and customers.
• Identify barriers to patient care both proactively and retrospectively, resolving issues within the scope of Support Services.
• Direct downtime activities for the providers in conjunction with departmental and organizational leaders.
• Manage the distribution of images.
• Ensure needs of the Reading Rooms throughout the enterprise are met.
• Receive visitors to the Reading Room.
• Coordinate patient care with the providers.
• Deliver customer service to providers, patients, and throughout the organization.
• Prepare and facilitate conferences.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Mentor and provide training to new employees and peers as needed.
• Support quality initiatives both in the department and organization.
• Participates in the on-call responsibilities for this position as required.
• Other duties/projects as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Demonstrated proficiency in computers
• Two to three years’ related work experience

PREFERRED QUALIFICATIONS:

• Post-secondary education
• One (1) year experience or certification in healthcare
• Knowledge of medical terminology
• One (1) year experience in customer service

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.