Diagnostic Imaging Support Representative - full time, nights

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Employee benefits program

Job summary

Penn Medicine is seeking a Diagnostic Imaging Support Representative at Lancaster General Hospital in Lancaster, PA. The role involves maintaining, assembling, and dispensing radiologic records and supporting radiologists in Diagnostic Imaging workflows.

It requires coordinating patient flow, inventory, and interdepartmental communication to ensure timely, safe patient care. The position is full-time with night shifts, on-site, and involves direct support to Reading Rooms and imaging staff.

Qualifications

• H.S. Diploma or GED
• Demonstrated proficiency in computers
• Two to three years’ related work experience
• Post-secondary education (preferred)
• 1 year healthcare experience (preferred)
• 1 year customer service experience (preferred)
• Knowledge of medical terminology (preferred)

Responsibilities

• Coordinate daily logistics of the department including scheduling of patient flow and supply inventory.
• Work within and monitor multiple computer applications ensuring that patient care is timely and safe.
• Receive, direct, and expedite communication between providers, clinical areas, and customers.
• Identify barriers to patient care and resolve issues within Support Services.
• Direct downtime activities for providers with leaders.
• Manage the distribution of images.
• Ensure Reading Rooms needs are met across the enterprise.
• Receive visitors to the Reading Room.
• Coordinate patient care with providers.
• Deliver customer service to providers, patients and organization.
• Prepare and facilitate conferences.

Skills

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
LOCATION: Lancaster General Hospital in Lancaster, PA
SCHEDULE: Full time (40 Hours per week), night shift from 11p-7a, every other weekend, 2 backup on-call weekday 4 hour shifts from 7p-11p, up to every 8th weekend rotation of backup on-call Saturday from 7am through Monday 7am, and up to 3-4 holiday rotations per year.
POSITION SUMMARY:

• The Diagnostic Imaging Support Representative maintains, assembles, and dispenses radiologic records. This position is also responsible to provide support to Radiologists for Diagnostic Imaging workflows.
  

ESSENTIAL FUNCTIONS:

• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Coordinate daily logistics of the department including scheduling of patient flow and supply inventory.
• Work within and monitor multiple computer applications ensuring that patient care is proceeding in a timely and safe manner.
• Receive, direct, and expedite communication between providers, clinical areas, and customers.
• Identify barriers to patient care both proactively and retrospectively, resolving issues within the scope of Support Services.
• Direct downtime activities for the providers in conjunction with departmental and organizational leaders.
• Manage the distribution of images.
• Ensure needs of the Reading Rooms throughout the enterprise are met.
• Receive visitors to the Reading Room.
• Coordinate patient care with the providers.
• Deliver customer service to providers, patients, and throughout the organization.
• Prepare and facilitate conferences.
  

REQUIRED MINIMUM QUALIFICATIONS:

• H.S. Diploma or GED
• Demonstrated proficiency in computers
• Two to three years’ related work experience
  

PREFERRED QUALIFICATIONS:

• Post‑secondary education
• One (1) year experience or certification in healthcare
• One (1) year experience in customer service
• Knowledge of medical terminology
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.