Diagnostic Imaging Scheduler

Casper Medical Imaging & Outpatient Radiology; Casper (WY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

Disability

Retirement plan

PTO

Free parking

Job summary

Casper Medical Imaging & Outpatient Radiology is seeking a Medical Scheduler to organize exams and procedures, coordinate patient appointments, and ensure accurate insurance information. You will support staff, enter data, and communicate with technologists and doctors to maintain smooth scheduling.

Required: High School Diploma or GED, CMS Medical Scheduler Certification, and at least one year in scheduling or customer service in a medical setting.

Qualifications

• High school diploma or GED with CMS certification.
• Minimum one year experience in scheduling or customer service in a medical setting.
• Knowledge of medical terminology and insurance practices.
• Proficiency with scheduling systems and computers.

Responsibilities

• Schedule exams and procedures.
• Ask safety questions while scheduling.
• Answer calls to schedule or reschedule patient.
• Ensure insurance information is correct.
• Coordinate with techs/doctors for orders.
• Maintain HIPAA confidentiality.

Skills

Excellent organizational skills

Strong interpersonal, oral and written

Type 45 WPM

Fast-paced environment

Team collaboration

Education

High School Diploma or GED

CMS Medical Scheduler Certification

Tools

MS Office Suite

Scheduling software

HIPAA knowledge

Job description

Focus

Basic Benefits

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&DD
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental Coverage
• PTO
• Free Parking

Job Summary

Schedules patients for exams and procedures. Advises patients of pre-exam requirements. Coordinates and schedules appointments for procedures and exams at the clinic or hospital. Receives incoming phone calls in a prompt, courteous, and professional manner. Responsible for data entry, e-faxing, patient order accuracy and follow up.

• Schedule exams or procedures.
• Ask patient all safety questions while scheduling.
• Answer all incoming or transferred calls to schedule or reschedule patient.
• Ensure all insurance information is correct.
• Call to obtain labs, when required.
• Communicate with techs in regards to add on or cancelled patients.
• Assist with scheduling all modalities, Mammo, Dexa, Ultrasound, Fluoro, CT and MR exams.
• Complete correct oral contrast prep slips and scan in patient account for patient to pick up.
• Ensure patient safety by asking techs and doctors for order clarification, if needed.
• Ensure any and all STAT orders are scheduled as soon possible.
• Add IV Starts and Port Access to PA or nurse schedule.
• Follow up on orders that have been requested to be corrected.
• Communicate with collection team before scheduling delinquent patient.
• Follow up with collector to ensure patient gets scheduled.
• Communicate with scheduling team with questions, concerns and when away from computer.
• Continue ongoing training with trainer and scheduling liaison to enhance knowledge and ability.
• Check voicemail and return calls in timely manner.
• Maintain open communication with: Patients, Techs, Doctor offices, Lab at WMC/Banner, Preauthorization representative.
• Maintains patient confidentiality, and HIPAA protocols.
• Perform other related duties as directed or assigned.

Education

High School Diploma or GED, Medical Scheduler Certification (CMS)

Experience

Minimum of one year experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Word processing and computer experience.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications, including scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of grammar, spelling, and punctuation.
• Knowledge of basic arithmetic.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

Skills

• Skill in operating office equipment.
• Skill in trouble shooting error with patient orders.
• Skill in handling incoming phone calls and returning calls in a timely manner.
• Skill in written and verbal communication.
• Skill in maintaining a professional demeanor at all times.
• Skill in maintaining a professional, personal appearance.
• Excellent organizational skills.
• Strong interpersonal, oral (including telephone) and written communication skills

Abilities

• Ability to type 45 words per minute. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet and Microsoft PowerPoint.
• Ability to work effectively as a team member with physician, other providers and staff.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, referring physician offices and the public.
• Ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced environment.
• Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
• Ability to follow written and verbal directions.
• Ability to be a flexible team player.
• Demonstrated ability to provide a high level of customer service to patients, fellow employees, and referral sources.
• Ability to act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Ability to keep the patient at the center of everything that you do, building lifelong trust.
• Ability to foster open collaboration and constructive dialogue with everyone around you.
• Ability to continuously innovate new solutions, influencing and responding to change.
• Ability to focus on superior outcomes and calibrate work processes for outstanding results.

Equipment Operated

Standard office equipment with emphasis on telephone and computer hardware/software, Fax queue.

Work Environment

Medical office. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements

Must possess the physical and mental abilities to perform the tasks normally associated with a Scheduler. While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist, regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include vision, distance vision and the ability to adjust focus. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.