Diagnostic Imaging Admin Assistant

HonorHealth; Scottsdale (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional to join the Diagnostic Imaging front desk team at Osborn Medical Center in Scottsdale. This role supports scheduling, order processing, and management of the digital image library (PACS), ensuring accurate and confidential handling of patient information.

Primary responsibilities include greeting patients, verifying orders, preparing paperwork, and coordinating with radiology staff.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of customer service/front desk experience preferred or 1 year of customer service-oriented experience.

Responsibilities

• Greet and check in patients at the Diagnostic Imaging front desk.
• Review physician orders and input procedures into the system.
• Manage mail/faxes and ensure accurate paperwork and scheduling.
• Log patients into the system and prepare required forms before exams.
• Maintain and retrieve imaging files in the PACS library as needed.
• Communicate with care teams while protecting patient confidentiality.

Skills

Customer service

Scheduling

Front desk

Education

High School Diploma or GED

BLS Certification

Tools

PACS

Job description

Primary City/State:Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251Category:Administrative SupportShift:EveningDepartment:RAD AdministrationThursday, Friday, & Saturday 3p-11:30pE. Osborn Rd @ N. Drinkwater BlvdGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYThis position is responsible for providing departmental support in the areas of front desk, scheduling, maintaining and managing the library of digital images in accordance with departmental policies and needs. Will project a professional image, to include appearance, confidence, knowledge, and organization of work.ESSENTIAL FUNCTIONSResponsible for working at the Diagnostic Imaging front desk: Greet and check in patients.Assists in some or all of these areas: • obtaining and reviewing physician orders, inputs orders for procedures and compiles patient’s case to be reviewed by radiologist, and patient data entry. • Receives and sorts incoming mail/faxes for distribution. • Assures that the work area is neat and orderly. • Runs and prints reports needed for the daily schedules of departments. • Obtain previous outside imaging pertaining to scheduled procedure the day before exam. • Ensures that forms, reports, and computer records are accurate and completed, according to specific guidelines as demonstrated by audit. • Logs patients into computer system and prepares appropriate paperwork. Notify appropriate modality/department. • Under the guidance of technologists, prepares patients for exams by providing necessary materials and instructions. • Provides paperwork prior to exam to patients which that pertain to prescreening for contrast allergies. • Delivers the patient’s paperwork to the technologist prior to the exam for review. • Responsible for managing the library of digital images. • Acts as a liaison with patient care providers and picture archival communication system (PACS). • Assists users/leaders to problem solve. • Assists staff to develop their computer skills, with the archive systems. • Assists physicians in retrieval of their patients’ archived data. • Demonstrates familiarity with application of current techniques and technologies as they relate to work assignments. • Responds to internal/external release of information requests. • Releases patient records/images in accordance with existing laws governing the confidentiality such as demonstrated by documentation. • Processes subpoenas and attorney requests for images. • Communicates effectively under sensitive and confidential situations to requesting parties in accordance with established policies as evidenced by observation. • Delivers images to requesting party in a timely manner. • Retrieves and validates images for distribution via printing. • Locates and prints Diagnostic Imaging films and/or downloads Diagnostic Imaging images to disc via the PACS’s digital computer system for all approved personnel and patients. • Accurately retrieves images from the archive manager and window levels the images for appropriate contrast/brightness criteria and formatting prior to printing, as demonstrated by observation • Transports patients in a safe and timely manner as needed.Performs other duties as assigned.EDUCATIONHigh School Diploma or GED RequiredEXPERIENCE6 months experience in a customer service oriented environment and/or scheduling and/or front office. Required or1 year experience in a customer service-oriented environment and/or scheduling and/or front office PreferredLICENSES AND CERTIFICATIONSBasic Life Support (BLS) - Certification Basic Cardiac Life Support (BCLS) card at date of hire or within 30 days from date of hire. Will not perform any duties listed with regard to transporting patients alone until employee has current BCLS card. Staff located at Deer Valley Medical Center and John C. Lincoln Medical Center need this BCLS due to transporter duties. Required andWe're all in for your career.