Diagnostic Account Manager

Zoetis; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan with generous company**

Job summary

Zoetis приглашает специалиста по диагностике на роль Diagnostics Account Manager, который будет поддерживать внедрение и использование анализаторов Point of Care в клиниках по территории Юго-Запада Великобритании, включая Swansea, Cardiff, Cheltenham и Worcester.

Основная задача — выстраивать доверительные отношения с ветеринарными практиками, проводить онбординг клиентов и обучать работе с диагностической портфелем Zoetis, сочетая технические знания, обучение и коммерческую смекалку.

Qualifications

• Клиентоориентированное обслуживание с соблюдением процессов.
• Хорошее понимание операций в ветеринарной/медицинской клинике.
• Сильные навыки презентаций и передачи информации.
• Отличные IT и письменные коммуникативные навыки.
• Гибкость и способность адаптироваться к изменениям.
• Коммерческая хватка и знание диагностических продуктов.

Responsibilities

• Предоставлять поддержку в клинике по внедрению и эксплуатации решений Zoetis.
• Обеспечивать качественный онбординг новых клиентов Diagnostics.
• Строить отношения в территории и достигать целей через метод решения задач.
• Проводить обучение перед/после установки, инструктажи и обучение по сервису.
• Обеспечивать удалённое и выездное решение проблем совместно с техподдержкой.
• Сотрудничать с коллегами для максимизации портфеля Zoetis.

Skills

Customer-focused service

Territory management

Clinical veterinary operations

Presentation skills

IT and communication skills

Change agility

Commercial acumen

Knowledge of diagnostic products

Tools

Point of Care Diagnostics

Job description

Описание: Role Description Diagnostics Account Manager Territory: Swansea, Cardiff, Cheltenham, Worcester Eligible postcodes: Candidates must live in an SA, CF, LD, HR, NP, DY, WR or GL postcode Working style: Customer-facing territory role with remote and on-site support Help veterinary practices deliver better diagnostic care Zoetis is looking for a Diagnostics Account Manager to support the installation, adoption and utilisation of our VetScan Point of Care analysers, while also supporting our external laboratory business, VPG, now part of Zoetis. This is an exciting opportunity for a customer-focused professional who understands veterinary or medical clinical environments and can confidently combine technical knowledge, training expertise and commercial awareness. You will work closely with veterinary practices across your assigned territory, helping them integrate diagnostic solutions into their day-to-day workflows and achieve the greatest value from the Zoetis Diagnostics portfolio.

Задачи:

• Provide in-clinic support to veterinary practices, with an emphasis on the implementation, adoption and utilisation of the Zoetis Point of Care Diagnostic offering and UK reference laboratory.
• Deliver a gold-standard onboarding process for new Zoetis Diagnostics customers.
• Build valued relationships within an assigned territory of veterinary clinics, achieving the goals and objectives of both Zoetis and our customers through the application of the Solution Selling model.
• Assist clinics with all aspects of pre- and post-installation training, operation, applications and education.
• Provide remote and on-site problem-solving and issue resolution for customers, working with our home-based technical support teams.
• Build strong and collaborative relationships with colleagues to ensure we deliver value by maximising the complete Zoetis portfolio.

Требования:

• Customer-focused service skills, with the ability to follow processes, make appropriate decisions, prioritise effectively and ensure a high level of follow-through.
• A strong understanding of general medical or veterinary clinic operations, including diagnostic applications, training requirements and workflow processes.
• Strong presentation skills, with the ability to convey technical information clearly to others.
• Exceptional IT, written and spoken communication skills.
• Change agility and the confidence to adapt in a dynamic environment.
• Commercial acumen.
• Knowledge of diagnostic products, instrumentation and clinic processes.
• Basic knowledge of animal disease states.
• A willingness and commitment to ongoing professional development.
• You must live within the territory (SA, CF, LD, HR, NP, DY, WR or GL postcode).
• Ideally, you will have three years of experience working in a veterinary or medical clinical setting.

Условия:

Every successful installation, confident user and well-supported clinic helps veterinary teams make informed decisions for their patients. As a Diagnostics Account Manager, you will be at the heart of that journey—bringing together technology, expertise and partnership to help practices improve the way they deliver care. If you are technically confident, commercially aware and passionate about helping veterinary teams succeed, we would love to hear from you. Join Zoetis and help make better diagnostic care possible, one practice at a time. Full time At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day.

• Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being.
• Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide.
• People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance.
• Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world.
• Comprehensive Benefits – Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution.
• Health & Wellness – Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships.
• Financial Security – Access mortgage advice, will writing services, and a share ownership plan with matching contributions.
• Work-Life Balance – Take advantage of paid annual leave to rest and recharge.
• Professional Growth – Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus.
• Employee Support – Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline.

Our Core Beliefs

• Our Colleagues Make the Difference – We invest in our people and their growth.
• Always Do the Right Thing – Integrity and ethics guide everything we do.
• Customer Obsessed – We put our customers at the heart of our business.
• Run It Like You Own It – We take ownership and drive results.
• We Are One Zoetis – Collaboration makes us stronger.

Your passion for animals and science can shape the future.

Are you ready to grow with us?

#Zoetis #JoinUs #AnimalHealth #CoreValues #Careers