Diabetes Nurse Case Manager

Mass General Brigham Health Plan, Inc.; Somerville (MA); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan Holding Company, Inc. seeks a Diabetes Care Manager to coordinate diabetes care across patients, providers, and community resources. The role focuses on reducing hospital and ED visits, improving medication adherence, and empowering patients in self-management.

The position is hybrid, based in Somerville, with typical weekday hours and a 40-hour schedule. RN licensure in MA, BLS, and CDCES are emphasized, with 2–3 years in case management or chronic disease care

Qualifications

• RN license is required in Massachusetts.
• BLS certification required.
• CDCES certification highly preferred.
• 2–3 years in case management, utilization review, or discharge planning.
• Diabetes management experience preferred; pediatric experience a plus.

Responsibilities

• Assess members' medical, behavioral, and social health needs.
• Define care goals and provide education and direction to patients and families.
• Develop and implement individualized diabetes care plans with providers.
• Educate patients on medications and lifestyle changes.
• Conduct regular follow-ups via phone or telehealth and monitor A1c.
• Coordinate care with multidisciplinary teams.
• Review complex cases with medical directors as needed.
• Maintain accurate reports and EMR documentation.

Skills

Patient education

Motivational interviewing

EMR documentation

Team collaboration

Problem solving

Education

Associate's Degree Nursing

Bachelor's Degree Nursing

Tools

Microsoft Office

EMR software

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Given equity, this position will pay somewhere between $90,000 to $110,000 annually.

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

The Diabetes Care Manager will be the bridge between patients, healthcare providers, and community resources. The Diabetes Nurse Care Manager will reduce diabetes-related hospital and ED visits, improve medication adherence, and help patients gain confidence in managing their condition. You'll be a trusted advocate, educator, and problem-solver-making a measurable difference in the lives of those living with diabetes.

Essential Functions

• Assesses members/patients' medical, behavioral, and social health
• Defines care goals of patients by providing education, information, and direction to each individual and family
• Develop and implement individualized diabetes management and care plans in collaboration with patients and their healthcare providers.
• Modify patient care plans as indicated by patients' responses and conditions.
• Educate patients and families on proper use of medication and lifestyle adjustments as needed.
• Conduct regular follow-ups-via phone, telehealth, monitor medication adherence, nutrition and physical activity, and A1c.
• Review cases with medical directors on challenging cases as needed
• Maintain accurate, detailed reports and records.
• Work with members who have had a recent hospitalization or ED visit to reduce the risk of readmission
• Collaborate with other health care professionals that are part of the member's health care team. You may work with multidisciplinary staff including; behavioral health care managers, dietitians, and social care managers, endocrinologists, and primary care providers.
• Track patient progress using electronic health records (EHR) and report on outcomes to improve care strategies.

Qualifications

Education

• Associate's Degree Nursing required
• Bachelor's Degree Nursing preferred

Licenses and Credentials

• Massachusetts Registered Nurse (RN) license required
• Basic Life Support (BLS) certification required
• CDCES Certification highly preferred

Experience

• At least 2-3 years of case management, utilization review, or discharge planning experience preferred
• Experience in chronic disease management, ideally diabetes, highly preferred
• Pediatric experience a plus

Knowledge, Skills, and Abilities

• Strong patient education and motivational interviewing skills.
• Familiarity with care plan creation and documentation in EMR.
• Ability to work collaboratively with diverse teams and populations.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to establish strong rapport and relationships with patients and staff.
• Proficient in Microsoft Office and industry-related software programs.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to maintain client and staff confidentiality.
• Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care.
• Knowledge of Healthcare and Managed Care preferred.

Additional Job Details (if applicable)

Working Conditions

• This is a hybrid role that requires an on-site presence at the office in Assembly Row, Somerville roughly once per quarter
• This is a full-time role with a Monday through Friday schedule, generally 8:30-5:00 PM Eastern Time
• Remote workspace requirements, including privacy and security standards, may be verified in accordance with organizational policy

Given equity, this position will pay somewhere between $90,000 to $110,000 annually.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$58,656.00 - $142,448.80/Annual

Grade

98TEMPAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.