DHS HSEN - IT Management Support Analyst

VERSAR, INC.; United States; Remote; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a Network - Acquisition & Data Support Analyst to enhance the management of a critical network infrastructure. This exciting opportunity involves collaborating with a diverse team to maintain and manage hardware and software licensing, ensuring efficient operations within a dynamic environment. As part of a dedicated team, you will play a vital role in incident management and support, contributing to the success of essential services. If you are resourceful and eager to make a significant impact in a fast-paced setting, this position is perfect for you.

Qualifications

• 5+ years of experience in IT services and incident management.
• Proficient in managing complex network environments.
• Experience with DHS or similar government agencies preferred.

Responsibilities

• Support acquisition efforts for HSEN hardware and software licensing.
• Maintain inventory of HSEN hardware/software and vendor contacts.
• Provide Tier 3 network incident management support.

Skills

Incident Management

Network Management

Communication Skills

Problem Solving

IT Services Experience

Education

BA/BS in relevant field

Tools

ServiceNow

SharePoint

MS Office

Job description

Who We Are:

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Who You Are:

Versar Global Solutions is seeking a Network - Acquisition & Data Support Analyst to support the effective management of the Department of Homeland Security's HSEN (Homeland Security Enterprise Network) Wide Area Network (WAN) that enables the sharing of information across all DHS HQ and DHS Components, including shared Internet, intranet, and extranet services. This challenging role will be responsible in assisting HSEN in organizing and managing the network core infrastructure's inventory of network device/tools data across an array of industry third party vendors, IT resellers, and DHS stakeholders. This candidate will work directly with team of network and security engineers, data center specialists, vendors, and DHS Acquisition Management.

What You'll Do:

• Support the DHS Business Management Office (BMO) acquisition support efforts with respect to maintenance and renewal of all HSEN hardware and software licensing - this includes technologies/services involving Cisco, Palo Alto Networks, Broadcom, and F5, among many.
• Maintain inventory of all HSEN hardware/software licensing and associated renewal dates through the support team's data portal.
• Maintain inventory of all vendor contacts and related assets that support HSEN.
• Maintain inventory of all WAN circuits by working directly with network architects/engineers.
• Maintain information for engineering staff to include contact information, skills, proficiencies, and after hours on-call schedule list.
• Provide Tier 3 network incident management support as part of day-to-day operations for HSEN, to include coordinating with engineering staff and providing timely updates to management, NOSC government watch officers, and customers.
• Assist team in assembling information and developing the monthly Program Management Review (PMR) with DHS.
• Assist with on-going review and update of engineering standard operating procedures (SOPs) and document processes to mature service management across HSEN and the DHS Network Operations Security Center (NOSC).
• Work with Information Systems Security Officer (ISSO) and engineering staff to support remediation efforts for open 'plan of action and milestones' (POAMs) and periodic security assessments.
• Provide back-up support as needed for PKI digital certificate renewals.
• Plan, direct, organize, control, and manage tasks to ensure that all milestones are fulfilled in an efficient and timely manner.
• Assist with program tracking, milestones and deliverables using SharePoint and ServiceNow.

What You'll Bring:

• BA/BS (relevant field); relevant experience may be a substitute for education.
• At least five (5) years of professional experience, including experience in an IT services environment
• Experience in incident management - intaking customer issues, document pertinent information and triage as needed
• Must be resourceful in learning a very complex and dynamically changing network
• Must be able to work independently in fast paced, dynamic environment.
• Past experience within the Department of Homeland Security or other government agency is preferred.
• Proficient with MS Office (Word, Excel, PowerPoint)
• Experience with ServiceNow and SharePoint
• Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.
• Successful results of preemployment screenings, including federal background check, MVR, and drug screen.
• Comply with company drug and alcohol policy.
• Be authorized to work in the US or will be authorized by the successful candidate's start date.

Certifications Desired

ITIL, Agile/Scrum

Software/Hardware Desired

ServiceNow, SharePoint, Strong Excel skills

Compensation

Expected Salary: $50,000 - $85,000 per year

Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

Location Requirements

The position will primarily remote; however, preference will be given to those local to the MD/DC/VA areas.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.

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