DGS DISTRIBUTION SPECIALIST 1 - 10052026-81652

State of Tennessee; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

The State of Tennessee, Department of General Services, in Nashville is seeking an entry/working level Distribution Clerk to prepare mail for distribution, sort, and route mail for timely delivery across multiple routes. This on-site position requires attention to detail and adherence to SLAs.

Responsibilities include pickups and deliveries, customer updates, routing data validation, and documentation of accountable mail using tracking systems, with a focus on safety and efficiency in a

Qualifications

• Education equivalent to graduation from a standard high school.
• Qualifying experience in delivery, distribution, or strong mail handling may substitute for the required education on a year-for-year basis.
• Experience in distribution for large organizations or mail houses is preferred and would be advantageous.

Responsibilities

• Executes scheduled and on-demand pickups and deliveries across assigned routes using delivery vehicles.
• Serves as a point of contact for customers regarding delivery status and inquiries.
• Collects, reviews, and validates routing data to ensure efficient delivery and accuracy.
• Organizes mail by department and route to support efficient distribution.
• Documents receipt and delivery of accountable mail using tracking systems and maintains chain-of-custody.

Skills

Active Learning and Listening

Time Management

Speaking

Management of Material Resources

Critical Thinking

Education

High School Diploma or Equivalent

Tools

Delivery Vehicles

Package Tracking System

X-Ray Machine

Biohazard/Isolation Equipment

Automatic Sorter

Job description

State of Tennessee Job Information

Opening Date/Time 10/05/2026 12:00AM Central Time

Job Information

• Opening Date/Time 10/05/2026 12:00AM Central Time
• Closing Date/Time 10/11/2026 11:59PM Central Time
• Salary (Monthly) $2,925.00
• Salary (Annually) $35,100.00
• Job Type Full-Time
• City, State Location Nashville, TN
• Department General Services
• LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, DAVIDSON COUNTY
• This is an on-site position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school.

Substitution of Experience for Education: Qualifying experience in delivery, distribution, or strong mail handling experience in postal services may be substituted for the required education on a year-for-year basis.

Preferred experience equivalent to four years of distribution, and/or strong mail handling experience for a large organizations or mail house.

Necessary Special Qualifications

• Have a valid motor vehicle operator license.

Examination Method: Non-Competitive Selection for Preferred Service positions.

Overview

Under general supervision, performs distribution work of routine difficulty; and performs related work as required. This is the entry/working level class in the DGS Distribution series. An employee in this class is responsible for preparing mail for distribution and delivering mail. This includes collecting, sorting, routing, and processing mail. This class differs from the DGS Distribution Specialist 2 in that an incumbent of the latter is responsible for leading and training staff.

Responsibilities

• Executes scheduled and on-demand pickups and deliveries across assigned routes. Operates cargo vans and other delivery vehicles in compliance with all applicable traffic laws and internal policies established by Document Solutions and Vehicle Asset Management. Safely loads and unloads mail and packages, ensuring timely and accurate delivery in alignment with departmental established service level agreements (SLAs).
• Serves as a point of contact for customers regarding delivery status, tracking inquiries, and service-related issues. Addresses and resolves discrepancies on inbound mail and packages and communicates delivery confirmations or exceptions in a timely and professional manner.
• Collects, reviews, and validates routing data to ensure accurate and efficient delivery. Adjusts routes as needed based on operational changes, updated customer information, or volume fluctuations. Verifies shipment contents against manifests or tracking systems and promptly reports delays, incidents, or routing issues to management.
• Organizes mail and packages by department, division, and delivery route to support efficient distribution. Utilizes motorized and non-motorized equipment (e.g., carts, pallet jacks) to move materials safely. Handles and transports mail tubs, packages, and related items to designated staging or delivery areas.
• Documents receipt and delivery of accountable mail (e.g., packages, certified mail) using designated tracking systems such as WTS/Quadient. Ensures all items are properly scanned or recorded, including photographic confirmation when required, to maintain chain-of-custody and service accountability.
• Performs routine pre- and post-operation inspections on all assigned vehicles and equipment, including checks of brakes, tires, lights, and other safety components. Completes required inspection checklists and reports mechanical issues, safety concerns, or maintenance needs promptly to management.
• Identifies and responds appropriately to suspicious or hazardous items (e.g., damaged, leaking, or unknown substances). Follows established emergency and safety protocols and notifies appropriate personnel or authorities in accordance with departmental procedures.
• Loads, unloads, and manages parcel lockers to ensure accurate package placement and retrieval. Troubleshoots basic locker system issues and escalates technical problems as needed to ensure service continuity.

Competencies (KSA's)

Competencies

• Action Oriented
• Drives Results
• Decision Quality
• Instills Trust
• Communicates Effectively

Knowledges

• Customer and Personal Service
• Production and Processing
• Public Safety and Security
• Transportation
• Information Technology

Skills

• Active Learning and Listening
• Time Management
• Speaking
• Management of Material Resources
• Critical Thinking

Abilities

• Deductive Reasoning
• Depth Perception
• Limb and/or Full Body Coordination
• Information Ordering
• Prolonged Stamina

Tools & Equipment

• Delivery Vehicles
• Package Tracking System
• X- Ray Machine
• Biohazard/Isolation Equipment
• Automatic Sorter

TN Driver Standards

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

• Agencies may allow an exception based on other factors.