DGR Team Lead (63156)

Goodwill Industries Of North Louisiana; Shreveport (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill Industries Of North Louisiana is hiring for a Full Time position at the Shreve City Store in Shreveport, LA. The role involves managing daily operations, leadership responsibilities, and ensuring excellent customer service.

The ideal candidate will have a high school diploma or GED, at least two years in a customer service role, and six months of supervisory experience. Forklift certification may be required, and a background screening will be conducted.

Qualifications

• High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Responsibilities

• Assist in managing daily operations including receiving and distributing donations, sales floor activities, product rotation, and janitorial work.
• Lead by example to ensure team members provide excellent customer service and follow procedures.
• Manage audits, training, reports, quality checks and performance of team members.
• Prepare, secure and make deposits and handle change orders.
• Must have a flexible schedule to cover opening, mid, and closing shifts.

Skills

Customer service

Supervisory experience

Education

High school diploma/GED

Two years customer service experience

Tools

Forklift certification

Job description

Job Details

Job Location: Shreve City Store - Shreveport, LA 71105

Position Type: Full Time

Salary Range: $14.50 - $14.50 Hourly

Job Category: Retail

Supports DGR Leadership by being an active member of the store management team.

Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team member are providing excellent customer service.

Manages audits, training, reports, quality check and performance of team members.

Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts.

Required to prepare, secure and make deposits as well as change orders.

Qualifications

• Education and/or Experience:
• External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Certificates, Licenses, Registrations

• Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure.
• Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required.

Screenings

• A background screening will be completed as a condition of employment.