DFWSS02 Front End - Career Coach - Full-Time

H.E.B.; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Career Coach, where you will oversee the training and development of new Partners. Your role will involve delivering training sessions, facilitating career growth discussions, and ensuring all Partners are informed about career opportunities. This position requires strong communication skills and the ability to work in a fast-paced environment while maintaining focus on customer service.

Qualifications

• Experience in retail store operations or in a clerical, administrative role.
• Experience in training (facilitation, delivery, group training).

Responsibilities

• Oversee orientation and on-boarding for new hire Partners.
• Deliver hourly in-Store training and reporting for all departments.
• Facilitate career planning discussions with Partners.

Skills

Advanced communication skills

Time-management

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

PeopleSoft

Job description

Responsibilities

Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'

As a Career Coach, you'll oversee the orientation and on-boarding for all new hire Partners, deliver hourly in-Store training and reporting for all departments, facilitate and guide Partners in career planning and career growth, and perform administrative duties. You'll ensure all Partners are informed and understand the career opportunities available at Joe V's Smart Shop.

We are looking for:
- knowledge of the business and department operations
- experience in training (facilitation, delivery, group training)
- advanced communication skills
- ability to work a schedule that flexes with the work
- ability to work in a fast-paced environment while keeping focused on the Customer and Partner development

What is the work?
Training / Coaching / Administration:
- Trains hourly Partners; provides individual and / or group training, demonstrations, and store walks or overviews
- Completes training administration including documentation, tracking, and assessments
- Facilitates career planning discussions with Partners and equips Partners with career tools and resources
- Works with department managers and monitors progress to ensure training activities / assignments are completed and provides accurate, timely feedback about performance
- Provides feedback / revisions to content owner on training materials
- Uses best practices, preferred methods, and JVSS SOPs to achieve training objectives
- Communicates Partner concerns to Department Manager and Top Leader when appropriate
- Promotes the learning culture of the Division
- Conducts in-store workshops, including informational career sessions
- Coordinates / supports JVSS Academy programs and processes
- Reviews weekly payroll report to ensure hours are charged properly
- Processes Partner profile changes and new hire information in PeopleSoft system
- Maintains files on hourly Store Partners, updating as needed; sends copies to Partner Service Center Digital Imaging Center
- Coordinates training, meetings, and special projects / activities
- Coordinates and tracks Store hiring needs, interviews, new hires, orientation, and exit interviews
- Prepares reports and presentations by collecting, compiling, and analyzing information and data
- Updates Partner Communication boards for total store as requested
- Provides store support for key corporate annual initiatives

What is your background?
- High school diploma or equivalent
- Experience in retail store operations or in a clerical, administrative role
- Experience in training (facilitation, delivery, group training)
- Completion of required job skills and compliance-related training

Do you have what it takes to be a fit as a Career Coach?
- Knowledge of the business and department operations
- Advanced verbal / written communication skills
- Advanced training / facilitation skills; ability to adjust training style as needed
- Time-management, planning, coordinating, and organization skills
- Problem solving / analytical skills
- PC skills; proficiency in MS Office and PeopleSoft
- Ability to provide training feedback / coaching and effectively communicate to Partners
- Ability to manage multiple priorities and shift focus between tasks; detail-oriented
- Ability to work independently; self-motivated

Can you...
- Function in a fast-paced, demanding environment that requires detailed, precision work
- Work a flexible schedule; there may be late evenings and overnight training that occurs.
- Work with Customers and Partners, staying attentive to their needs
- Constantly* reach at waist, grasp
- Frequently stand and walk
- Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, shoulder circumduction, and use fine motor movements
- Occasionally be exposed to wet, cold, and hot (non-weather) conditions, ambient temperatures, and loud noise
- Demonstrate the ability to lift 56 lbs, and push/pull with up to 86 lbs of force**

* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

06-2021