DFWSS02 (Buckner) - Overnight Replenishment Lead - Full time

H-E-B; Dallas (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B, seeks an Overnight Replenishment Lead to oversee overnight operations, ensure policy compliance, and resolve issues across departments. You will drive efficient stocking, staff supervision, and maintain high standards of customer service in a fast-paced retail environment.

The role requires 6+ months in a related position, strong SOP knowledge, and the ability to work a flexible schedule.

Qualifications

• 6+ months of related experience required.
• Experience in a fast-paced, high-volume environment.
• Strong knowledge of department processes and SOPs.
• Excellent customer service and communication skills.
• Ability to work a flexible schedule and manage multiple priorities.

Responsibilities

• Lead the overnight replenishment team in efficient day-to-day operations.
• Ensure compliance with company policies and store procedures.
• Coordinate with other departments to maintain workflow and resolve issues.
• Receive and verify shipments; perform quality control.

Skills

SOP knowledge

Customer service

Communication

PC skills

Flexibility

Multi-tasking

Attention to detail

Education

Job skills training

Job description

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V's operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V's, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V's proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As an Overnight Replenishment Lead at Joe V's, ensure accurate, efficient day-to-day operations and a constant workflow with the overnight team, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Key Responsibilities & Essential Functions

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads the overnight stocking team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Administers / ensures compliance with company, Store, and department policies and procedures
• Receives / verifies incoming shipments; performs quality control
• Loads / unloads / moves products (some heavy and bulky); stocks shelves; refills displays
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Ensures successful communication of overnight operations to Manager
• Performs Department and cross-functional duties as needed

Food Safety / Sanitation

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Maintains organization, safety, and sanitation of work areas, sales floor, back room, and equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

• 18+

Qualifications & Key Requirements

• 6+ months of related experience
• Experience working in a fast-paced, high-volume environment

Work Experience

• 6+ months of related experience
• Experience working in a fast-paced, high-volume environment

Knowledge/Skills/Abilities

• Strong working knowledge of department-related processes and SOPs
• Understanding of basic financial workings of assigned department, and how to drive profitability
• Advanced customer service skills
• Strong verbal / written communication and interpersonal skills
• PC skills
• Ability to provide feedback on department procedures
• Ability to be flexible in adjusting priorities
• Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision
• Ability to work a flexible schedule

Education

• Completion of job skills training, compliance-related training, and division orientation

Physical Demands & Working Conditions:

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walk, shoulder circumduction
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
• Frequently exposed to ambient temperatures
• Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
• Safely maneuver around moving mechanical parts
• Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs
• While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 08/01/2023