DFW Shuttle Supervisor NON-CDL

LAZ Parking; Fort Worth (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

LAZ Parking at Dallas Fort Worth Airport seeks a Shuttle Supervisor NON-CDL to oversee the on-site shuttle program. You will lead the shuttle team, supervise drivers, and ensure routes run on time while delivering strong customer service.

Applicants should have a high school diploma and experience in shuttle operations; DOT compliance is a plus, with flexibility to meet scheduling needs across shifts.

Qualifications

• High School Diploma or equivalent.
• Experience supervising a shuttle program.
• DOT compliance experience preferred.
• Proficiency with Microsoft Office applications.
• Schedule flexibility to meet operations needs.

Responsibilities

• Lead, direct, and develop the shuttle team at DFW.
• Supervise on-site shuttle employees and routes.
• Identify high potential staff to support growth.
• Ensure drivers follow routes and stay on schedule with customer service.
• Execute plans for opening new routes as requested.
• Complete operational reports daily, weekly, monthly, and annually.
• Provide feedback to management on performance.
• Support programs from the home office across locations.

Skills

Customer Service

Leadership

Problem Solving

Communication

Team Building

Time Management

Education

High School Diploma

Tools

Excel

Word

PowerPoint

Dispatch Software

Job description

DFW Shuttle Supervisor NON-CDL

Operations Overview:

The Shuttle Supervisor NON-CDL Helps tooversee the operations of a location(s), under thedirection of the Operations Managerto ensure 24/7 professional shuttle management. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Supervisor NON-CDL will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

• Lead, direct, and develop the shuttle team at Dallas Fort Worth Airport (DFW).
• Supervise and direct the activities of on-site shuttle employees.
• Identifying high potential employees to support the organization's continued growth.
• Ensure drivers drive the proper routes and provide appropriate customer service while keeping on schedule.
• Responsible for executing plan for the opening of newly assigned routes by client when requested.
• Assist management in delivering requirements outlined within the contractual agreement.
• Complete daily, weekly, monthly, and annual operational reports as required.
• Provide feedback to management about employee performance and concerns.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
• Communicate effectively with all required entities regarding operational emergencies.
• Organize and supervise irregular and/or unanticipated peak business operations as required.
• Additional related duties as assigned.

Requirements:

• CDL with passenger endorsement preferred, not required
• Must have medical endorsement

Education

High School Diploma or equivalent and/or equivalent work experience.

Experience

• Must have experience working and supervising a shuttle program.
• Experience with DOT compliance is preferred.
• Experience with the regular maintenance and 45 day inspections of the shuttle program preferred but not required.
• 1+ years in supervisory role preferred.
• Proficiency with Excel, Word, Power Point and general Microsoft Office applications as well as dispatch and other transportation-related software/applications.
• Schedule flexibility in order to meet operational needs.This will require occasionally working outside of regularly scheduled hours.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.Ability to encourage open expression of ideas and opinions.
• Strong customer service skills and abilities.
• Ability to de-escalate situations with difficult customers.
• Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to mitigate and lead others to overcome challenges (Never Ever Give UpAttitude).
• Strong ability for problem-solving.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Able to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ is an equal opportunity employer.In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law.No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ participates in E-Verify.