DFS Operations Manager- West Virginia

Paycom - ATS; West Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

Temco Logistics in West Virginia is seeking an Operations Manager to oversee day-to-day operations, support drivers and office teams, and ensure service excellence. You will partner with the GM and leadership to maintain compliant, efficient service.

The role emphasizes people leadership, data-driven decisions, and continuous improvement, with early start times and focus on safe, reliable delivery performance across routes.

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• A people-first mindset with a passion for teamwork and accountability.

Responsibilities

• Day-to-Day Operations: Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• People Leadership: Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process.
• Manage driver schedules based on forecasts and hours budgets; conduct performance reviews and collaborate with HR on engagement and accountability.

Skills

Operational leadership

Multitasking & prioritization

Data-driven decision making

People leadership

Job description

Operations. People. Problem-Solving. Repeat.Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?As an Operations Manager, you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.Schedule:4:00AM or 5:00AM Start timeRole requires obtaining a DOT Medical CardDFS: Direct from Store (OMs drive to support teams and development)What You’ll Be Responsible ForDay-to-Day OperationsKeep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the daySupport driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptionsEnsure manifests, routing, dispatch, and check-ins are accurate, compliant, and on timePartner with the Router to optimize routes while staying within DOT regulationsReview exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and readyPeople LeadershipTrain, onboard, and support drivers and technicians so everyone understands the “why” behind the processManage driver schedules based on forecasts and hours budgetsConduct performance reviews, provide feedback, and collaborate with HR on engagement and accountabilityHelp build a culture where employees feel supported, informed, and set up for successProcess & ComplianceReview payroll for accuracy and resolve discrepanciesEnsure full compliance with check-in procedures, MARS cases, claims, and documentationInvestigate freight and Sedgwick claims and drive timely resolutionMaintain a clean, organized flow of paperwork, rosters, and daily recap reportingInventory & Facility SupportOrder office supplies, uniforms, and parts as neededOversee inbound/outbound staging from Home Depot locations for seamless dispatchWho You’ll Collaborate WithGeneral Manager & Leadership Team – strategic planning and executionRouter – daily dispatch and service optimizationRecruiting & HR – staffing, engagement, developmentSafety, Training & OpEx Teams – continuous improvement and onboardingWhat We’re Looking ForStrong operational leadership experienceProven ability to multitask, prioritize, and problem-solveComfortable using data and metrics to drive decisionsA people-first mindset with a passion for teamwork and accountabilityWhy Join Us?Because what you do matters. Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. If you’re ready to lead, influence, and make an impact—we’d love to have you on our team.Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.