DFC General Manager

Lowe's Companies, Inc.; Pleasant View (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Lowe's Companies, Inc. in Pleasant View, TN seeks an experienced General Manager - Direct Fulfillment Center to lead the operations, safety and customer-focused service within the DFC.

You will drive process improvements, align strategy with Lowe’s supply chain goals, and work with cross-functional teams to ensure successful execution of short and long term objectives. The role requires big-picture thinking, proven startup experience for large facilities, and the ability to implement and cascade

Qualifications

• Experience leading large-scale facilities and startup of new DCs.
• Strong focus on safety, process improvement and employee engagement.
• Ability to drive operational excellence across cross functional teams.

Responsibilities

• Lead safety, employee engagement and customer-focused service.
• Drive process improvement and operational excellence across the DFC.
• Coordinate with supply chain teams to execute strategic plans.

Skills

Leadership

Operations management

Safety

Process improvement

Employee engagement

Cross-functional collaboration

Strategic planning

Tools

Warehouse Management System (WMS)

Automated storage & retrieval systems

ERP software

Job description

The principle purpose of the General Manager - DFC is to create and oversee the execution of operations functions within the Direct Fulfillment Center, to include driving Lowe’s Purpose of Helping People Love Where They Live. Specifically, the General Manager - DFC will lead the effective delivery of Safety, Employee Engagement, Customer Focused Service, Process Improvement, and Operational Excellence. Additionally, the General Manager - DFC will assist in creating and cascading approved functional plans that support the Supply Chain and Lowe’s USHI strategies. The General Manager - DFC will work closely with cross functional teams across the Supply Chain to develop, cascade, and manage operational guidelines that assure the delivery and execution of DFC short and long term goals.

To accomplish this, the General Manager - DFC must have working knowledge and experience in the Supply Chain functional support areas of Safety, Human Resources, Employee Relations, Operations, Process Improvement, Transportation, Finance, DC Support & Services, and IT Field Services. The General Manager - DFC will ensure alignment and compliance with established procedures, processes, and guidelines in DFC. This General Manager - DFC will also provide input and direction for the evolution of these functional areas to meet future operational needs. Further, the General Manager - DFC will be required to coordinate the implementation of initiatives as identified to support the continuous improvement agenda. This will require big picture thinking and problem solving ability as well as the ability to implement, align, and execute to ensure success of the DFC.

Must have experience in startup of new large scale facility; participating in facility and process design, developing staffing and onboarding plans, and realization of production goals. Experience with automated storage and retrieval systems, highly automated direct to customer fulfillment environment, and implementation of new warehouse management systems platforms.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.