DEXIS Regional Clinical Training Specialist (Remote - Greater Phoenix, Arizona)

DEXIS; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

DEXIS is seeking a Regional Clinical Training Specialist in Phoenix to deliver hands-on and remote post-sale training on dental imaging products, imaging software, and related technology. The role partners with internal and external teams to address clinical needs and may require travel across the territory.

You will train end-users, document completions, and support program managers while building a pipeline of future opportunities.

Qualifications

• 2-year associate degree or equivalent certifications/licences required.
• 5+ years hands-on clinical dental experience with at least 2 years in a customer-facing position.
• Possess or ability to obtain Radiation Safety Certification.
• Experience with dental imaging equipment including digital intraoral scanner (IOS).
• Experience in managing multiple projects concurrently.
• Valid state driver’s license and a clean driving record due to extensive personal car use.

Responsibilities

• Conduct end-user training on supported intraoral imaging products.
• Report and maintain documentation on completed trainings.
• Review and follow-up on surveys to ensure training meets stakeholder needs.
• Serve as first escalation point for clinical training within territory.
• Support Clinical Program Managers and Product Management in testing and implementing new products.
• Conduct billable training sessions and build a pipeline of future opportunities.

Skills

Customer-facing

Project management

Interpersonal communication

Education

2-year associate degree or equivalent certifications/licenses

4-year college degree (preferred)

Tools

Microsoft Dynamics

Microsoft Office

Job description

• Responsible decision making

The primary function of the Regional Clinical Training Specialist is to provide hands‑on and/or remote post‑sale product training on digital imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as a source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs.

• Conduct end‑user training on supported intraoral imaging products.


• Reporting and maintaining documentation on completed training­s.


• Responsible for review and follow‑up on completed surveys within their territory, to ensure clinical training meets stakeholder needs.


• Initial point of escalation and investigation in relation to clinical training within their territory


• Provide support to the Clinical Program Managers and Product Management in testing and implementing new products in their territory.


• Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.


• Attend tradeshow and educational events in their territory for clinical representation and assistance.


• Obtain certification on supported products and recertification as necessary.


• Manage priorities and timelines well and be comfortable in a fast‑paced environment.


• Strong interpersonal face‑to‑face, phone, and email skills and a strong customer focus


• This position may at times require working non‑standard hours and could include travel that occurs on weekends when necessary.


• Frequently interacts with all functional departments.


• Frequently interacts with customer and key experts.


• Travel up to 75% as dictated by business needs.


• Perform other duties or special projects as assigned

MOST IMPORTANT COMPETENCIES

• Adaptability


• Responsible decision making


• Flexibility

Personal Trait Profile

• Self‑starter


• Enthusiastic


• Team orientation (knows when to lead and when to follow)


• Lives the “continuous improvement” philosophy and can drive change successfully.


• Non‑political


• Logical and creative thinker


• Poised, strong personal impact.


• Confident


• Ability to influence others – credible.


• Ability to articulate the EBS philosophy.

Requirements

• 2-year associate degree or equivalent certifications and/or licenses


• 5-years of hands‑on clinical dental experience with at least 2 years of experience in a customer‑facing position


• Possess or ability to obtain Radiation Safety Certification required.


• Proven experience utilizing dental imaging equipment including digital intraoral scanner (IOS)


• Experience in managing multiple projects simultaneously.


• Valid state driver's license and a clean driving record as the position entailed extensive use of a personal car while on company business.

Preferred Skills/Experience

• 4-year college degree or equivalent work experience


• 2+ years of training experience within a clinical setting


• Experience in managing multiple projects simultaneously.


• Demonstrated ability to work independently.


• Advanced knowledge of radiology a plus


• Experience with Microsoft Dynamics


• Advanced Microsoft Office proficiency

IND123

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

Operating company:DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee‑based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully‑executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf