DeWALT Customer Service Representative 1st shift Mon-Fri $21.50/hr

Stanley Black & Decker, Inc.; Addison (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Wellness program

Disability insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker, Inc. is hiring a DeWALT Customer Service Representative for an on-site role in Addison, IL. The position is on the 1st shift, Monday through Friday, with potential for extra hours to meet customer demand.

The role calls for strong customer service, sales ability and familiarity with product schematics. You will handle pricing, assist customers at the counter or on the phone, and navigate product applications and maintenance, while enjoying comprehensive benefits.

Qualifications

• Bilingual proficiency preferred.
• Experience reading schematics and identifying parts for tool repairs.
• Experience in a customer-facing role within Retail/Service.
• High integrity and accountability.
• Dependability and ability to work with minimal supervision.
• Strong customer service and sales skills.
• Proficiency with Microsoft Office applications (Excel/PowerPoint/Word/Outlook).

Responsibilities

• Handle pricing, catalog item identification, quantity verification and order extension.
• Answer product and service questions to attract incremental sales and upsell.
• Conduct customer sales and service at the counter and via phone.
• Assist customers with product applications, features and maintenance; promote services and programs.
• Resolve complaints by clarifying issues, analyzing causes and providing solutions with follow-up.

Skills

Bilingual proficiency

Reading schematics

Customer-facing experience

Integrity

Dependability

Salesmanship

Microsoft Office

Tools

Excel

PowerPoint

Word

Outlook

Job description

DeWALT Customer Service Representative

1st shift Mon-Fri $21.50/hr

On-Site in Addison, IL

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee. You’ll get to:

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred
• Experience reading schematics and determining parts needed for specific tool repairs
• Experience in a customer-facing role within a Retail/Service environment.
• A high degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

The Hourly rate for this position is $21.00 - $23.00

• This is the lowest to highest hourly rate we would pay for this role at the time of this posting. The hourly rate offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements.
• The hourly rate range listed in this job posting reflects the range for the primary location specified. The hourly rate range may vary for other locations.
• The successful candidate may be eligible for general wage increases.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.