DevOps & Solution Enablement Manager
Polaris Wireless
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Job summary
Polaris Wireless is seeking a DevOps & Solution Enablement Manager to connect Engineering and Production Operations, driving deployment readiness and scalable solutions.
The role combines solution enablement, release management, automation, and operational excellence, collaborating across Engineering, Product Management, Operations, PMO, Customer Success, and Support to improve production readiness and customer deployment outcomes.
Qualifications
- 5+ years in DevOps, Solutions Engineering, Production Software Delivery, or related technical disciplines.
- Deep knowledge of wireless core network protocols and deployment environments.
- Experience driving cross-functional initiatives and influencing stakeholders without direct authority.
- Experience managing software releases, deployments, upgrades, and production operations in enterprise environments.
- Strong understanding of software development, system architecture, infrastructure, cloud platforms, automation, and observability.
Responsibilities
- Act as the liaison between Production Operations and Engineering to align priorities.
- Own the production release process across customer deployments and coordinate multi-product releases.
- Identify and eliminate manual processes through automation and standardize deployment practices.
- Define production readiness standards, ensure observability, recovery procedures, and security governance.
- Lead through influence across Engineering, Operations, Product Management, and Customer Success.
Skills
Tools
Job description
Polaris Wireless is a market-leading innovator of high accuracy, high value, and high confidence software-based wireless Location Intelligence solutions. Founded in 2001 to deliver FCC-compliant E911 location in the U.S., the company has evolved its technology to locate mobile devices across all wireless carrier networks nationwide, with analytics-driven applications that deliver actionable intelligence in near real time. Customers include wireless carriers, government agencies, and commercial enterprises. Polaris Wireless operates globally across North America, the Middle East, Africa, Southeast Asia, and Latin America.
Polaris Wireless is a Silicon Valley-based company with over 130 issued patents in location technology, reflecting deep technical expertise and sustained innovation. The company continues to advance its Wireless Location Signatures (WLSTM), a software-based RF pattern matching technology that cannot be disabled or spoofed. Polaris has also developed an indoor 3D location solution leveraging patented vertical positioning technology that meets the FCC’s most stringent E911 requirements. Its solutions operate across all mobile devices, all air interfaces (2G, 3G, 4G LTE, and 5G), and in challenging dense urban and indoor environments.
Polaris Wireless has developed an analytics platform that transforms high-accuracy location data into actionable intelligence for mission-critical applications. The platform incorporates AI/ML to model mobility patterns and subscriber behavior and extends into agentic and multi-modal AI to uncover deeper insights.
The company’s software processes petabyte-scale data to enable active and passive tracking of mobile devices, supporting real-time threat monitoring and predictive analysis across geographic regions. Together, its location and analytics platforms provide a full-stack national security location intelligence solution.
Polaris Wireless is active in industry standards groups, such as 3GPP, and participates in E911 regulatory proceedings. The company is engaged with several U.S. government agencies in support of its business pursuits in the U.S. and abroad. Polaris Wireless has also received regular industry recognition for its innovation, most recently receiving the Frost & Sullivan 2025 Enabling Technology Leader recognition for Best Practices in the Global Location Determination Technologies Industry (more information here).
The company’s location solutions are currently being used in the United States, Asia, the Middle East, Africa, and Latin America, supporting more than 50 government and commercial deployments worldwide.
Polaris Wireless is a U.S. company headquartered in Santa Clara, California, and has an international sales office in Zug Switzerland, with additional offices in the Middle East and Asia.
Polaris Wireless seeks creative, motivated, and collaborative individuals with the highest standards of personal integrity to join our team.
The DevOps & Solution Enablement Manager is responsible for establishing and driving the function that connects Engineering and Production Operations.
The primary purpose of the role is to create the operational pull from Production Operations into Engineering while ensuring that product releases are transformed into customer-ready solution releases. This includes translating deployment experience, supportability requirements, customer feedback, and operational challenges into engineering priorities, automation initiatives, and platform improvements.
This is a hands‑on leadership role that combines solution enablement, release management, automation, and operational excellence. Initially operating as an individual contributor, the successful candidate will work across Engineering, Product Management, Operations, PMO, Customer Success, and Engineering Support to improve production readiness, deployment efficiency, supportability, and scalability.
The role acts as the operational voice within Engineering and the engineering voice within Operations, ensuring that customer delivery realities directly influence product evolution and that multi‑product releases are delivered as cohesive, deployable solutions.
Success in this role will be measured by reduced operational complexity, increased automation, improved solution readiness, faster customer adoption, and stronger alignment between Engineering and Operations.
- Act as the primary liaison between Production Operations and Engineering.
- Translate operational needs, deployment challenges, and customer feedback into engineering priorities.
- Ensure supportability, scalability, and operational readiness are considered throughout the product lifecycle.
- Partner with Product and Engineering leaders to improve customer deployment readiness.
- Own the production release process of solutions across customer deployments.
- Coordinate multi‑product releases and validate end‑to‑end solution readiness.
- Ensure testing, documentation, deployment procedures, and operational acceptance criteria are completed before release.
- Transform product releases into customer‑ready solutions.
- Identify and eliminate manual operational processes through automation.
- Improve release quality, consistency, and efficiency.
- Standardize deployment methodologies and operational practices
- Define production readiness standards and release acceptance criteria.
- Ensure system health monitoring, observability, documentation, and recovery procedures are in place.
- Reduce recurring operational issues through proactive improvements.
- Security governance
- Analyze recurring support, deployment, and operational challenges.
- Partner with Engineering Support to identify root causes and improvement opportunities.
- Drive initiatives that reduce operational complexity and long‑term support effort.
- Promote automation, standardization, and operational excellence.
- Monitor production infrastructure usage, utilization, trending and report back improvements.
- Establish the DevOps & Solution Enablement function and operating model.
- Drive alignment across Engineering, Operations, Product Management, Customer Success, and Engineering Support.
- Lead through influence, execution, and technical expertise rather than direct authority.
- 5+ years of experience in DevOps, Solutions Engineering, Production Software Delivery, or related technical disciplines.
- Deep knowledge of wireless core network protocols (2G, 3G, 4G, 5G),
- Experience in handling complex applications platforms manipulating petabyte size databases.
- Experience working across both Engineering and Production Operations organizations.
- Proven experience driving cross‑functional initiatives and influencing stakeholders without direct authority.
- Experience managing software releases, deployments, upgrades, and production operations in enterprise environments.
- Experience supporting customer‑facing software solutions throughout their lifecycle.
- Strong understanding of software development, system architecture, infrastructure, cloud platforms, automation, virtualization and operational support.
- Experience defining and improving production operational processes, release management practices, and deployment standards.
- Hands‑on experience with CI/CD pipelines, deployment automation, Infrastructure as Code, monitoring, and observability platforms.
- Strong communication, collaboration, and stakeholder management skills.
- Telecommunications, wireless, geolocation, analytics, SaaS, or software technology environments.
- Experience with complex, multi‑product platforms requiring solution‑level integration.
- Experience supporting government, enterprise, or mobile operator deployments.
- Experience in customer delivery, professional services, solution engineering, or technical consulting organizations.
- Experience establishing new functions, processes, or operating models within a growing organization.
- Familiarity with AI/ML platforms, analytics solutions, or mission‑critical software environments.
- Establish and institutionalize the Product Operations-to-Engineering feedback loop.
- Launch and manage a repeatable Production Release process across multiple customers.
- Reduce operational effort required for customer deployments and upgrades.
- Increase deployment automation and standardization.
- Reduce recurring operational and Engineering Support issues.
- Improve time‑to‑adoption of new product capabilities by customers.
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