DevOps Prime

Koch Business Solutions, LP; Dallas (TX); On-site; USD 165,000 - 205,000; Full time

Job summary

GCH Technologies is seeking an experienced DevOps Prime to own and oversee the DevOps function across our platform portfolio. This senior individual‑contributor role will lead the health, reliability, and security of our cloud infrastructure, coordinating with Intive and CyberCommand for contracted DevOps resources.

You will set technical direction, ensure vendor standards, and drive cost efficiency. The role reports to executive leadership with visibility to external partners such as CTIA.

Qualifications

• 7+ years in DevOps, SRE, or platform engineering.
• Experience directing external contractors and vendors.
• Hands-on AWS including IAM, VPC, API Gateway, RDS, Lambda, CloudWatch.
• Experience with IdP integrations using SAML and OIDC.
• Infrastructure as code experience with Terraform (CloudFormation or Pulumi acceptable).
• Proven ownership of CI/CD pipelines at scale.
• Experience with observability, incident response, and reliability practices.

Responsibilities

• Provide day-to-day technical direction to DevOps resources at external partners, ensuring alignment with architecture and security standards.
• Define scopes of work, deliverables, and acceptance criteria for vendor-led initiatives.
• Review vendor outputs (Terraform, pipelines, runbooks) for quality and adherence to conventions before production.
• Track contractor utilization and surfaced gaps to engineering leadership.
• Own the AWS footprint across SCR, UBID, and RBM including API Gateway, RDS, Lambda, QuickSight; manage IaC standards.
• Drive cost visibility and optimization with regular reporting to engineering leadership.
• Own cloud security posture with IAM, network controls, secrets management, and compliance requirements.
• Own Auth0 tenant configuration and IdP integrations across platforms.
• Manage IdP onboarding workflows with Product and Customer Success, reducing integration time.
• Maintain documentation, templates, and standards for IdP onboarding.
• Own end-to-end CI/CD strategy across product lines; establish deployment standards and change management.
• Drive deployment frequency, lead time, and change failure rate improvements.
• Define observability stack and SLOs; lead incident response and post-incident reviews.
• Coordinate with Engineering, QA, Product, and Customer Success to support release velocity and reliability.
• Support executive communications related to platform infrastructure and SLA performance.
• Plan long-range expansion toward an in-house DevOps team.

Skills

DevOps leadership

Vendor management

AWS experience

IdP integrations

IaC (Terraform)

CI/CD pipelines

Observability

Tools

Terraform

CloudWatch

API Gateway

RDS

Lambda

Auth0

Job description

Your Job

GCH Technologies is seeking an experienced DevOps Prime to own and oversee the DevOps function across our platform portfolio: the US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM). This senior individual‑contributor role is responsible for extracting maximum value from our contracted DevOps resources at Intive and CyberCommand, while serving as the full‑time GCH employee accountable for the health, reliability, and security of our cloud infrastructure.

The DevOps Prime sets the technical direction, holds vendors to consistent standards, and acts as the single point of ownership inside GCH for everything related to CI/CD, cloud infrastructure, deployment, observability, identity, and operational readiness. While there is no in‑house DevOps team to start, this role is expected to grow into one over time as the platform footprint expands.

This is a high‑trust role with direct visibility to executive leadership and external partners, including CTIA, with material impact on uptime, deployment velocity, and the cost efficiency of the GCH cloud footprint.

What You Will Do

Vendor and Contractor Oversight

• Provide day‑to‑day technical direction to DevOps resources at Intive and CyberCommand, ensuring their work aligns with GCH architecture, security, and operational standards.
• Define clear scopes of work, deliverables, and acceptance criteria for vendor‑led infrastructure and DevOps initiatives.
• Review vendor work product (Terraform, pipelines, runbooks, IaC modules) for quality, consistency, and adherence to GCH conventions before it reaches production.
• Track contractor utilization and output, surfacing under‑performance, scope creep, or coverage gaps to engineering leadership.
• Serve as the primary GCH‑side counterpart for Intive and CyberCommand DevOps leads, owning the working relationship and escalation path.

Infrastructure and Platform Ownership

• Own the GCH AWS footprint across SCR, UBID, and RBM, including API Gateway, RDS, Lambda, QuickSight, Synthetics, and supporting services.
• Maintain and evolve infrastructure‑as‑code standards (Terraform or equivalent), ensuring environments are reproducible, version‑controlled, and auditable.
• Drive cost visibility and optimization across all environments, with regular reporting to engineering leadership.
• Own cloud security posture in partnership with security stakeholders, including IAM, network controls, secrets management, and compliance requirements tied to CTIA and future Koch integrations.

Identity, Authentication, and Customer IdP Integrations

• Own the Auth0 tenant configuration and operational health across all GCH platforms, including connections, rules, actions, and tenant‑level security posture.
• Manage customer identity provider (IdP) integrations, including SAML and OIDC federations with enterprise customers connecting their corporate directories to GCH platforms.
• Partner with Product and Customer Success on onboarding workflows for new customer IdP federations, establishing repeatable processes that reduce integration time and support burden.
• Maintain documentation, templates, and standards that make customer IdP onboarding predictable for both GCH and the customer's identity team.

CI/CD and Release Engineering

• Own the end‑to‑end CI/CD strategy across all three product lines, including build, test, deploy, and rollback workflows.
• Establish and enforce deployment standards, gating, and change management practices that align with QA acceptance gates and release readiness reviews.
• Drive deployment frequency, lead time, and change failure rate improvements as core operational KPIs.

Observability, Reliability, and Incident Response

• Define and maintain the observability stack (logging, metrics, tracing, alerting) so engineering and operations have clear, real‑time visibility into platform health.
• Establish SLOs and operational dashboards aligned with the contractual SLAs GCH owes CTIA and other partners.
• Lead infrastructure‑related incident response, post‑incident reviews, and remediation tracking. Ensure runbooks and on‑call procedures are current and actionable.

Cross‑Functional Collaboration

• Partner with Engineering, QA, Product, and Customer Success to ensure infrastructure decisions support release velocity, quality gates, and customer‑facing reliability.
• Coordinate with billing infrastructure stakeholders (Chargebee, Stripe) on environment, deployment, and operational concerns.
• Support executive and partner‑facing communications related to platform infrastructure, SLA performance, and operational posture.
• Provide input into long‑range planning for the eventual build‑out of an in‑house GCH DevOps team.

Who You Are (Basic Qualifications)

• 7+ years of experience in DevOps, SRE or platform engineering.
• Experience directing or overseeing DevOps work performed by external or offshore contractors and vendors.
• Hands‑on AWS experience, including IAM, VPC networking, API Gateway, RDS, Lambda, CloudWatch, and cost management.
• Demonstrated experience managing customer‑facing IdP integrations using SAML and OIDC, including enterprise federation onboarding.
• Hands‑on experience with infrastructure‑as‑code background (Terraform preferred; CloudFormation or Pulumi acceptable).
• Proven ownership of CI/CD pipelines at scale.
• Experience supporting production systems with observability, incident response, and reliability best practices.

What Will Put You Ahead

• Fluency in Spanish is a strong plus, as many stand‑up meetings and working sessions with our development partner are conducted in Spanish.
• Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).
• Experience supporting billing and payments infrastructure (Stripe, Chargebee, or comparable).
• Experience with identity platforms (Auth0, Okta, Ping) and federation protocols (SAML, OIDC).
• Background with security and compliance frameworks (SOC 2, ISO 27001, or carrier‑driven security requirements).
• AWS certifications (Solutions Architect, DevOps Engineer) or equivalent.

Compensation

For this role, we anticipate paying $165,000‑$205,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.