DevOps Engineer - Cloud Automation

Paradigm Global Consulting; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Paradigm Global Consulting is seeking a seasoned Cloud Operations / DevOps Engineer to join an operations-focused team managing SAP Analytics Cloud environments in AWS. You will own troubleshooting, CI/CD maintenance, infrastructure drift remediation, and on-call duties to ensure system availability and performance.

The role requires strong hands-on experience with Terraform, Kubernetes (EKS), Jenkins, Ansible, and AWS, plus solid monitoring with Grafana or Dynatrace.

Qualifications

• Bachelor's degree in a relevant field or four additional years of equivalent experience.
• 5+ years hands-on Terraform experience with troubleshooting and drift remediation.
• 5+ years AWS cloud environment experience.
• Hands-on Jenkins CI/CD pipeline troubleshooting and operational support.
• Proficient in Ansible for automation and configuration management.
• Strong Kubernetes experience including EKS, deployments, health checks, and troubleshooting.
• Experience with production monitoring/logging tools like Grafana or Dynatrace.
• Experience with on-call incident management and SLA adherence.
• Proficient in CLI-based system and deployment troubleshooting.

Responsibilities

• Troubleshoot production tickets and perform root-cause analysis.
• Investigate logs, metrics, and traces using Grafana, Dynatrace, and similar tooling.
• Support SAC environment availability, performance, and reliability in AWS.
• Maintain Jenkins CI/CD pipelines and OneTouch deployments.
• Perform Terraform changes and drift remediation for environment consistency.
• Support Kubernetes/EKS workloads and resolve deployment issues.
• Automate infrastructure tasks with Ansible.
• Manage secrets with Vault or comparable tooling.
• Participate in on-call rotations with defined SLAs.
• Maintain and improve operational documentation.

Skills

Terraform

Jenkins

Ansible

AWS / AWS EKS

Kubernetes

Monitoring

On-call

CLI tooling

Education

Bachelor's degree or equivalent experience

Tools

Grafana

Dynatrace

GitHub Actions

GitLab CI

HashiCorp Vault

Job description

MUST be a US Citizen and ONLY hold US citizenship (No Dual citizens)

Cloud Operations / DevOps Engineer

This Cloud Operations / DevOps Engineer will join an operations-focused team responsible for maintaining the availability, health, and performance of SAP Analytics Cloud environments in AWS. The role emphasizes troubleshooting, operational ownership, ticket resolution, CI/CD pipeline maintenance, infrastructure consistency, and disciplined on-call support.

Core Day-to-Day Responsibilities

• Troubleshoot customer-facing and internal production tickets before escalation.
• Investigate logs, metrics, alerts, and traces using tools such as Grafana and Dynatrace.
• Support SAC environment availability, performance, and reliability.
• Maintain and troubleshoot existing Jenkins CI/CD pipelines and OneTouch automated deployments.
• Perform Terraform-based infrastructure changes, environment consistency work, and drift remediation.
• Support Kubernetes/EKS workloads, including pod and service health, deployment failures, and Helm chart updates.
• Automate infrastructure and configuration tasks with Ansible.
• Manage secrets and configuration through HashiCorp Vault or comparable tooling.
• Participate in on-call rotations: one week at a time, 30-minute response SLA, and periodic after-hours maintenance windows.
• Maintain operational documentation and contribute improvements during onboarding and ongoing support.

2. Candidate Profile and Hiring Criteria

Required Experience

• Overall IT experience:10+ years preferred; consider 7+ years for a highly relevant cloud operations/DevOps background
• Cloud Operations / DevOps:7+ years preferred
• Terraform:5+ years preferred; must have hands-on troubleshooting and remediation experience
• AWS:5+ years supporting AWS cloud environments
• Jenkins:Hands-on CI/CD pipeline troubleshooting and operational support
• Ansible:Hands-on automation and playbook troubleshooting
• Docker:Working knowledge and production troubleshooting exposure
• On-call:Experience supporting customer-facing production systems with defined SLAs
• Education:Bachelor’s degree in relevant field, or four additional years of equivalent experience

Must-Have Technical Skills

• Terraform: infrastructure changes, debugging, drift remediation, state awareness, and consistency across environments.
• Jenkins: diagnose, maintain, and stabilize existing pipelines; support automated OneTouch deployments.
• Ansible: automate configuration management and operational tasks; troubleshoot failed playbooks.
• AWS and AWS EKS.
• Kubernetes: deployments, pods, services, logs, health checks, and common failure patterns.
• Production monitoring and logging: Grafana, Dynatrace, or comparable observability tools.
• On-call and incident management under response-time expectations.
• CLI-based system and deployment troubleshooting.

Must-Have Behavioral Skills

• Clear, concise communication, especially during customer-impacting incidents.
• Strong customer service mindset and ownership.
• Curious, resourceful, persistent problem solver.
• Team-oriented; knows when to troubleshoot independently and when to elevate.
• Patient and effective in a long onboarding process, potentially up to three months for complete system access.
• Comfortable reading, following, and improving documentation.

Nice-to-Have Skills

• SAP Business Technology Platform (BTP).
• Comparable analytics/BI platforms: Tableau, Power BI, SAP BW.
• HashiCorp Vault.
• Dynatrace or comparable APM/logging tooling.
• GitLab CI or GitHub Actions.