DevOps Engineer - BTP Site Reliability Engineering team Montreal, Quebec, CA, H3B 0B3 - SAP

OpenTalent; California (MO); Hybrid; USD 79,000 - 101,000; Full time

Benefits offered by this job

On-call compensation

Job summary

SAP in Montreal is seeking a Site Reliability Engineer to join an established SRE team supporting cloud services for the SAP Business AI Platform. You will monitor, troubleshoot, and automate to ensure high availability and performance. The role emphasizes collaboration with development teams and ongoing learning in modern cloud technologies.

You will participate in on-call rotations and contribute to postmortems and product improvements, while building robust monitoring and automation tools.

Qualifications

• Experience with Kubernetes and container technologies.
• Proficient with Unix/Linux operating systems.
• Scripting and automation enthusiasm; CI/CD experience.
• Willingness to learn and adapt to cloud architectures.

Responsibilities

• Act as technical expert during live site incidents and investigate issues.
• Drive root cause analyses and implement preventive improvements.
• Perform in-depth troubleshooting and log analysis to resolve complex issues.
• Build software-based solutions to improve reliability and stability.
• Enhance monitoring by collecting metrics and improving recovery tooling.
• Collaborate with development teams and act on Postmortem outputs.
• Learn new technologies and stay updated with increments.
• Create and maintain technical documentation.
• Define, advocate and apply SRE best practices.
• Participate in on-call rotation with a special compensation package.

Skills

Kubernetes

Container technologies

Unix/Linux

CI/CD pipelines

Tools

ArgoCD

Concourse

Github Actions

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Important information:

• This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week.


• Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll do

We are looking for an engineer to join an already established SRE team for the SAP Business AI Platform.

As a Site Reliability Engineer, you will have the opportunity to operate and support business critical Cloud services. As part of your daily job, you will proactively monitor the service behavior and identify areas for improvement. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies, following SRE principles.

Responsibilities:

• Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level.


• Drive root cause analysis and follow-up improvements to prevent issues from reoccurring.


• Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.


• Build software-based solutions to address improvements in service reliability and stability.


• Enhance infrastructure and platform monitoring by gathering system metrics (4 Golden Signals) and implementing tools for recovery.


• Integrate and collaborate closely with development teams and work with them on outputs from Postmortems and product improvements.


• Learn new technologies and keep up to date with latest development increments.


• Create and maintain technical documentation.


• Define, advocate, apply SRE best practices.


• Participate in the on-call rotation (follow the sun approach) to react to major incidents. On-call has a special compensation package.

What you bring

• Experience with Kubernetes and good understanding of container technologies.


• Understanding of modern cloud architectures (experience with Cloud Platforms such as AWS, Azure, GCP are a plus).


• Experience with Unix/Linux operating system


• Scripting skills, CI/CD (ArgoCD, Concourse, Github Actions and are a plus) - enthusiasm for automation - make the computers do the work for you.