DevOps Engineer, Application Support

Citi; New Castle (DE); Hybrid; USD 76,000 - 106,000; Full time

Job summary

Citi is seeking a DevOps Engineer (Apps Support Intermediate Analyst) to join its application support function. You will design CI/CD pipelines, automate infrastructure, and resolve complex production issues that impact Citi's financial systems.

You will collaborate with engineering, operations, and vendor partners to deliver reliable software delivery and continuous improvement across global infrastructures. The role requires strong scripting, SQL, and WebLogic experience in a hybrid work setup.

Qualifications

• 2+ years in a DevOps or equivalent role on Linux-based infrastructure.
• Scripting language (Python/Java/Perl/Ruby) for automation tasks.
• Experience with YAML-based CI/CD pipelines and WebLogic on VMs/containers.
• SQL querying for troubleshooting and reporting.
• Familiarity with Agile and DevOps principles.

Responsibilities

• Design, build, and continuously improve CI/CD pipelines.
• Provide technical application support and drive long-term fixes.
• Root cause analysis for outages and performance issues.
• Participate in end-to-end application releases from dev to prod.
• Identify security risks and implement mitigations.
• Coordinate with business users, tech teams, and vendors.
• Develop and maintain technical support documentation.
• Automate infrastructure provisioning using IaC tools.

Skills

Linux-based infrastructure

Scripting language

CI/CD pipelines

WebLogic

SQL

Agile

Communication

Education

Bachelor's degree or equivalent

Tools

Terraform

CloudFormation

Job description

Citi is looking for a DevOps Engineer (Apps Support Intermediate Analyst - C11) to join its application support function, where you will build, maintain, and improve the technology infrastructure that keeps critical financial systems running reliably on a global scale. In this role, you will work at the intersection of engineering and operations, designing CI/CD pipelines, automating, and resolving complex application issues that directly impact Citi's business performance. This is an opportunity to grow your DevOps career within a high-impact technology team, supporting the Products and Functions Technology organization and working with cross-functional partners across development and business stakeholders.

Responsibilities

• Design, build, and continuously improve CI/CD pipelines to accelerate software delivery across multiple projects.
• Provide technical application support to business users by diagnosing issues, delivering short-term resolutions, and driving long-term fixes in collaboration with engineering and vendor partners.
• Conduct root cause analysis for system outages, performance degradations, and application failures, then implement targeted remediation.
• Participate in application releases end-to-end, from development and testing through to production deployment and post-release verification.
• Analyze applications to identify security vulnerabilities and technical risks, recommending and implementing appropriate mitigations.
• Act as a liaison between business users, internal technology teams, and external vendors to coordinate issue resolution and infrastructure improvements.
• Develop and maintain technical support documentation to ensure continuity and clarity across the team.
• Automate infrastructure provisioning and configuration using Infrastructure as Code tools, reducing manual effort and improving system consistency.

Required Qualifications & Skills

• 2 or more years of experience in a DevOps Engineer or equivalent software engineering role, working on Linux-based infrastructure environments.
• Working knowledge of at least one scripting or programming language such as Python, Java, Perl, or Ruby, applied to automation or tooling tasks.
• Working knowledge of coding and supporting YAML-based CI/CD pipelines for enhancements and implementations.
• Understanding deploying and managing WebLogic on Virtual machines and container platforms.
• Ability to query and analyze data using SQL to support troubleshooting and operational reporting.
• Familiarity with DevOps and Agile principles, and how they apply to delivery workflows and team collaboration.
• Experience optimizing system reliability and identifying opportunities to improve workflow efficiency.
• Clear and confident communication skills, with the ability to translate technical detail for business stakeholders and management.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• Experience with ITIL and Agile methodologies and processes.
• Hands-on exposure to cloud platforms, with Microsoft Azure being particularly preferred.
• Experience managing production infrastructure using tools such as Terraform or CloudFormation.
• Understanding of Infrastructure as Code practices for automating environment provisioning and configuration.

What We Offer

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you the flexibility to manage your time effectively.
• Access to learning and development resources that support your technical growth and career progression in DevOps and cloud engineering.
• The opportunity to work on complex, real-world infrastructure challenges within one of the world's largest financial institutions.
• Exposure to cross-functional teams spanning development, infrastructure, and business operations, broadening both your technical and professional skills set.
• Competitive wellbeing, financial, and employee support benefits tailored to your location.

Note: Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role. Candidate must be located within commuting distance or be willing to relocate to the area.

Job Details

• Job Family Group: Technology
• Job Family: Applications Support
• Time Type: Full time
• Primary Location: New Castle Delaware United States
• Primary Location Full Time Salary Range: $76,230.00 - $106,370.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.