Device Trial Coordinator: Europe IP Tracking & Support

Concept Medical Inc.; Raleigh (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

Concept Medical Inc. seeks a detail-oriented Investigational Device Coordinator to support device accountability and inventory coordination for IDE trials. The role is junior, with 1–2 years of clinical trial communication experience, and involves day-to-day IP tracking and inquiries from sites across Europe.

You will work with the Clinical Trial Manager to log shipments, maintain records, and be a responsive contact for site coordinators, ensuring compliance with GCP/GMP standards.

Qualifications

• 1–2 years of experience in clinical trial communication, coordination, or customer service in clinical research, pharma, or medical device settings.
• Bachelor’s degree (or equivalent) in Life Sciences, Business, Supply Chain/Logistics, or related field preferred.

Responsibilities

• Respond to site queries about device shipments, deliveries, and returns and escalate complex issues as needed.
• Monitor inbound/outbound IDE shipments between manufacturing site, warehouse, and clinical sites across Europe.
• Send shipment confirmations, delivery updates, and reminders to sites and couriers.
• Assist in coordinating the return of expired IP devices and used kits.
• Enter shipment, receipt, and return data into eCRF/inventory systems (e.g., Mednet) accurately.
• Conduct daily reconciliation of stock records and flag discrepancies for the supervisor.
• Maintain organized files of shipping manifests and receipts for audit readiness.
• Serve as a friendly first point of contact for site coordinators and liaise with warehouse staff and couriers.
• Help prepare routine inventory status reports for review by the Clinical Trial Manager and sponsor.

Skills

Clinical trial communication

Attention to detail

Organizational skills

English proficiency

Education

Bachelor’s degree in Life Sciences, Business, Supply Chain/Logistics, or related field

Tools

MS Office (Excel, Outlook)

eCRF platforms (Mednet, Rave)

Warehouse Management Systems (WMS)

Job description

Concept Medical Inc. seeks a detail-oriented Investigational Device Coordinator to support device accountability and inventory coordination for IDE trials. The role is junior, with 1–2 years of clinical trial communication experience, and involves day-to-day IP tracking and inquiries from sites across Europe.

You will work with the Clinical Trial Manager to log shipments, maintain records, and be a responsive contact for site coordinators, ensuring compliance with GCP/GMP standards.