Device Support Specialist New Indications Germany - Thüringen area (W/M)

Novocure Inc.; Deutschland; On-site; USD 51,334 - 74,150; Full time

Job summary

Novocure Inc. is seeking a Device Support Specialist in Germany to support clinical trial oncology patients with Tumor Treating Fields therapy. This role involves conducting patient visits, troubleshooting devices, and collaborating with medical centers. Ideal candidates will have an Associate’s Degree, experience in clinical trials, and must be bilingual in English and German. The position includes a trust-based hybrid working model.

Qualifications

• Minimum of an Associate’s Degree or equivalent work experience required.
• Experience as a Device Support Specialist recommended.
• Bilingual in English and German is a must.

Responsibilities

• Support clinical trial oncology patients using TTFields therapy.
• Conduct regular clinical trial patient visits and provide technical support.
• Understand protocol timelines and objectives for each active New Indication.

Skills

Device Support Specialist experience

Clinical trial process knowledge

Bilingual in English and German

Proficiency in Microsoft Office

Excellent communication skills

Education

Associate’s Degree or equivalent work experience

Bachelor’s Degree preferred

Job description

Field Based / Full Time / 1 year fixed term contract

WHAT YOU'LL DO

The Device Support Specialist, New Indications is a key position within the Center of Excellence business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in Germany.

This is an exempt, full-time, field‑based position reporting to the Snr, New Indications DSS Lead, EMEA.

• Continue to honor our "Patient Forward" mission
• Manage administrative tasks – including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable)
• Facilitate clinical trial patient starts and CRM entries
• Conduct regular clinical trial patient visits and provide the following:
  • Check technical status of devices and replace components as necessary
  • Troubleshoot problems through a well‑defined procedure
  • Provide patient training and reinforce as applicable
  • Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation
  • Communicate usage number and evaluate extended breaks to optimize time on therapy
• Serve as technical interface between the Company and assigned medical centers
• Support SIVs and clinical trial patients as needed throughout Germany.
• Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support
• Understand protocol timelines and objectives for each active New Indication
• Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays.
• Work independently while collaborating with cross-functional team members
• Travel to patient homes and to physician offices

ABOUT YOU

• Minimum of an Associate’s Degree (or equivalent work experience) required. Bachelor’s Degree preferred
• Experience as a Device Support Specialist (DSS) recommended
• Exhibit knowledge and understanding of clinical trial processes and clinical patient support
• Previous experience working with clinical trials and/or clinical patients a plus
• Demonstrate proficiency in DSS role and responsibilities including:
• Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting
• Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision‑making skills
• Impact/Influence on the broader organization
• Contribute to the collective knowledge base through initiatives beyond normal DSS duties
• Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures
• Bilingual in English and German
• Must have a valid driver’s license

These additional qualifications are preferred:

• Ability to lift up to 20 pounds

NOVOFLEX

We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days’ work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure.