Developmental Store Manager

West Marine; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a premier retailer in the boating industry as a Store Manager in-training! This role offers a unique opportunity to develop your leadership skills while overseeing store operations and building a strong team culture. You will engage with customers, drive sales strategies, and ensure a positive shopping experience. With a focus on community and customer service, you will play a vital role in shaping the store's success. If you have a passion for boating and retail leadership, this is the perfect opportunity to grow within a supportive and dynamic environment.

Qualifications

• 2+ years leading associates in a retail environment with significant sales volume.
• Experience in fast-paced, cross-functional work environments.

Responsibilities

• Ensure Crew Members provide excellent customer service and timely assistance.
• Monitor store performance and implement strategic plans.

Skills

Retail Leadership

Customer Service

Sales Strategy

Data Analysis

Community Engagement

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Job description

We don’t just sell anchors and rigging. We sell a love of the water that lasts for generations.

We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo.

We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you.

So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle.

If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.

Position Summary:

This role is considered a Store Manager in-training role and is intended to develop the candidate into a single unit store manager within 6-12 months. During this temporary role, the candidate will rotate between time with the District Manager as well as multiple Store Managers within their assigned District. The Developmental Store Manager will be given training goals, operational projects, and will temporarily oversee stores as part of development and training. Travel between stores will be common as personalized training plans will be built

around the candidate. Upon completion of training candidate will be assigned to a mutually aligned location within the assigned District.

To be successful, the Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to West Marine Core Values. This leader is also responsible for maintaining a strategic view of store talent, recruiting and development of others, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as West Marine’s brand ambassador for the community.

Travel Requirements: This role does not require regular overnight travel; however, this role will need to travel to meetings, trainings, or to support neighboring stores within their assigned district.

Primary Responsibilities:

•Ensuring Crew Members are delivering friendly, professional, expert knowledge and timely service to all customers who shop the store.

•Monitor the performance, profitability, and flow-through of store plans and programs.

•Being a change champion, leading and implementing West Marine strategic plans and process.

•Manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, conversion, West Marine Advantage growth, as well as margin performance.

•Responsible for maintaining a strategic view of store talent, recruiting and development of others, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as West Marine’s brand ambassador for the community.

•West Marine Crew Members deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.

Education, Experience & Skills:

Minimum education required/preferred, area of study:

•Bachelor’s degree and 2 years of experience leading associates in a retail environment, with Sales Volume exceeding 1M annually OR 5 years of experience leading associates in a retail environment, with Sales Volume exceeding 1M annually.

•Bachelor’s Degree in business administration, marketing, or related field preferred

Minimum years of relevant experience required:

•3 years of experience working in a fast-paced, cross-functional work environment.

•Experience building partnerships within the community.

•Experience analyzing and using customer, market, and competitor data to inform decisions and business planning.

•Experience managing a store within the retail or marine industry preferred

Additional skills/knowledge required include:

•Seasoned retail leader – existing District Manager or Store Manager for specialty or big-Box retailer.

•Passion for boating – do not need to be a boating expert, West Marine will train you on boating!

•Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

•Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

To review many of the benefits West Marine offers, along with the starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/ . This position pays $28 per hour. Join us at West Marine and help us provide the best boating experience for our customers!