Development Support Engineer

RXinsider LTD.; Missouri; On-site; USD 77,000 - 135,000; Full time

Benefits offered by this job

Incentive eligible

Job summary

Vizient is seeking an experienced Production Support Engineer to provide tiered incident triage, diagnostics, and operational support across core platforms. You will partner with Engineering, Product, and Operations to improve incident response, RCA follow-through, and platform reliability.

The role emphasizes reducing recurring issues, enhancing runbooks, and communicating clearly with both technical and non-technical stakeholders.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience required.
• Experience in application production support, DevOps, SRE, or technical support roles preferred.
• Strong troubleshooting, SQL/data analysis and log analysis skills required.
• Experience with enterprise applications, cloud services, integrations, or data-driven systems preferred.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Investigate production issues involving logs, SQL patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and behavior.
• Analyze platform dependencies, monitoring events, and system health indicators to identify causes and resolutions.
• Identify workarounds, escalation paths, and supportable resolution options.
• Perform Tier 2 triage for production incidents.
• Create evidence-based escalation summaries and handoffs for engineering teams.
• Improve incident intake quality, classification, ownership, and stakeholder communication.
• Develop and maintain runbooks, SOPs, known error articles, and diagnostic checklists.
• Support RCA documentation, problem records, and corrective action tracking.
• Partner with Product, Engineering, Operations, and Support teams to improve stability and processes.
• Reduce avoidable escalations through better diagnostics and documentation.

Skills

Troubleshooting

SQL & data analysis

Technical documentation

Communication

Education

Relevant degree

Tools

Databricks

Azure

Spark

Python

Splunk

Datadog

Application Insights

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will provide technical triage, production diagnostics, and operational support across Vizient’s core platforms and key business application domains. You will improve incident response effectiveness, restoration speed, escalation quality, stakeholder communication, Root Cause Analysis (RCA) follow-through, operational stability, and recurring incident reduction. You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose production issues, mature operational processes, and strengthen platform reliability across Vizient products.

Responsibilities

• Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
• Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
• Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
• Perform Tier 2 triage for production incidents.
• Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
• Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
• Develop and maintain runbooks, Standard Operating Procedures (SOPs), known error articles, diagnostic checklists, and support documentation.
• Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives.
• Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes.
• Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required.
• Strong troubleshooting, SQL/data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills required.
• Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting platforms, or data-driven systems required.
• Strong verbal and written communication skills with the ability to communicate technical issues clearly to technical and non-technical audiences required.
• Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights preferred.
• Familiarity with ITSM/ITIL processes, Incident Management, Problem Management, Root Cause Analysis (RCA), corrective action preventative action, or known error management practices preferred.
• Experience leveraging AI-assisted tools and technologies to improve operational support, incident diagnostics, troubleshooting efficiency, documentation generation, or workflow automation preferred.
• Experience supporting healthcare technology, analytics platforms, enterprise SaaS platforms, or data-driven systems preferred.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.