Development Services Supervisor: Customer Experience & Permitting

City of Fort Worth; Fort Worth (TX); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth, Development Services Department, seeks a Customer Service Supervisor for the Development Support Services Division. This full-time, in-person role will lead a team handling permitting-related customer interactions, ensuring clear guidance and KPI-driven service delivery across departments.

The candidate will apply knowledge of permitting processes, supervise staff, and communicate effectively with customers and management.

Qualifications

• High School Diploma or GED.
• Four (4) years of responsible customer service experience in an area related to permitting, contact center, land development or process improvements.
• One (1) year of administrative and/or lead supervisory in municipal or local government experience.

Responsibilities

• Leads the team and provides motivation by eliminating barriers to success and creating opportunities for advancement of team members.
• Tracks monthly Key Performance Indicators and reports to ensure strategic goals are being met, to evaluate the responsiveness, efficiency and effectiveness of service delivery and procedures.
• Participates in the development and administration of assigned program budget. Forecasts funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; and recommends adjustments, as necessary.
• Coordinates technical requirements and business processes with alliance partners across departments.
• Conveys expectations, requirements and disciplinary measures to staff.
• Monitors and evaluates the quality, responsiveness, efficiency and effectiveness of assigned city service programs, service delivery methods and procedures; and works with employees on the continuous improvement of city services.
• Directs, coordinates and reviews the work plan and the duties of staff.
• Researches and responds to complaints, request and inquiries from customers.

Skills

Customer service

Communication

Leadership / Supervisory

Education

High School Diploma or GED

Associates degree or higher

Tools

MS Office

Permitting software

Job description

The City of Fort Worth, Development Services Department, seeks a Customer Service Supervisor for the Development Support Services Division. This full-time, in-person role will lead a team handling permitting-related customer interactions, ensuring clear guidance and KPI-driven service delivery across departments.

The candidate will apply knowledge of permitting processes, supervise staff, and communicate effectively with customers and management.