Development Operations Coordinator

Ulman Foundation; Baltimore, Northern (MD, KY); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

PTO – 15 days/yr prorated

13 paid holidays

Employer funded life insurance

Employer funded STD, LTD, AD&D

Job summary

Ulman Foundation in Baltimore is seeking a Development Operations Coordinator to ensure fundraising data and systems are accurate, donor-centered, and compliant. You will handle gift processing, reconciliation, donor records, reporting, and moves management while coordinating with Development, Marketing, and Operations.

Responsibilities include maintaining NeonCRM and related platforms, generating reports and dashboards, managing acknowledgments, and supporting donor stewardship and engagement

Responsibilities

• Record and maintain donation payment data from multiple entry points (ACH, wire transfers, checks, cash, online gifts) in Neon, Classy, and other systems.
• Run and review donation detail reports for campaigns, events, and outreach to support stewardship and revenue tracking.
• Develop, maintain, and distribute recurring development reports and dashboards for revenue tracking and donor stewardship.
• Process and reconcile donations across channels and coordinate deposits with the COO for accurate campaign alignment.
• Maintain organized records of donation checks and supporting documentation for audit compliance.
• Process and monitor matching gift opportunities and follow up to ensure eligible gifts are received.

Job description

Ulman Foundation is a non-profit organization that changes lives by creating a community of support for young adults, and their loved ones, impacted by cancer. We offer support to adolescent and young adult patients, survivors and their loved ones through our patient navigation programs, our traditional and non-traditional support groups, and through Ulman House (“the House”), our no-cost home away from home for those traveling to Baltimore for treatment.

At Ulman, we believe the community of support that we create for our patients begins with creating a community of support amongst our team. We strive to maintain an environment where we can all bring our best, most authentic, and whole selves to work, where we feel seen, heard, respected and valued, and where we have the tools, resources and support we need to be successful in our work and in our lives.

Cancer affects us all. The Ulman Foundation supports and recognizes each individual as a whole. No matter where you’re from, what you believe, who you love, or how you identify, you are welcomed, respected and supported within the Ulman Community.

About the Development Operations Coordinator Role

As the Development Operations Coordinator, you will play a critical role in ensuring that Ulman’s fundraising data and systems are accurate, efficient, and donor-centered. This position supports key development operations workflows, including gift processing, reconciliation, matching gifts, donor records, reporting, and development administration. The Development Operations Coordinator helps keep these processes moving by proactively monitoring activity, identifying issues or gaps, and following up on outstanding items. The role also supports donor engagement through stewardship communications and acknowledgments, while providing administrative support for moves management and other development activities.

At Ulman, we believe that strong systems create stronger impact. This role helps ensure that our development infrastructure reflects the same care, respect, and intentionality that we extend to every member of our community. In doing so, the Development Operations Coordinator works at the intersection of data, donor experience, and organizational coordination, partnering closely with Development, Marketing, and Operations to ensure alignment across systems, reporting, and donor touchpoints.

Key Responsibilities:

Development Data Collection & Reporting

• Record and maintain accurate donation payment data from multiple entry points (ACH, wire transfers, checks, cash, and online gifts) in Neon, Classy, and other applicable systems.
• Run and review donation detail reports for campaigns, events, and outreach to support stewardship and revenue tracking, while proactively identifying discrepancies or areas requiring attention and coordinating follow-up.
• Develop, maintain, and distribute recurring development reports and dashboards to support revenue tracking, campaign performance, donor stewardship, and team decision-making.
• Process and reconcile donations across all channels, including online gifts, checks, ACH, wire transfers, donor-advised funds, stock gifts, and event contributions, coordinating deposits and fi nancial system entry with the COO and ensuring accurate campaign alignment.
• Maintain organized records of donation checks and supporting documentation in Neon and the Google shared drive to support audit compliance.
• Process and monitor matching gift opportunities through corporate portals, record confirmations in Neon and Classy, and follow up on outstanding actions to ensure eligible gifts are received.

Donor Experience & Stewardship

• Manage donor acknowledgment processes, including printed acknowledgments and monitoring automated tax receipts and digital acknowledgments through Neon and Classy.
• Maintain accurate donor records, including demographic and engagement information, interactions, and next steps, to support moves management and donor stewardship.
• Support donor communications and follow-up as appropriate, communicating professionally and comfortably with donors, community members, and other external contacts.

Systems Optimization

• Serve as the primary administrator for NeonCRM and associated fundraising and event platforms, maintaining overall data integrity through routine audits, duplicate management, coding consistency, and constituent updates.
• Build and maintain online fundraising campaigns and donation pages aligned with Ulman’s brand and fundraising strategy.
• Identify and recommend improvements to systems, workflows, and staff processes to increase efficiency and effectiveness.
• Troubleshoot system and process issues, research solutions, and seek support when needed.

Development Collaboration & Organizational Support

• Participate in Development team meetings and planning sessions, contributing to coordination, documentation, and follow-through on key priorities.
• Contribute to fundraising campaigns, events, and donor engagement activities with a focus on accurate data coordination and execution.
• Collaborate across teams to ensure alignment in donor outreach, communications, stewardship, and operational workflows.
• Engage in external events and relationship-building opportunities to strengthen connections with partners, donors, and community members.

Other activities as assigned.

• Compensation: $48,000 – $52,000
• PTO – 15 days/yr prorated
• 13 paid holidays
• Employer funded health insurance
• Employer funded STD, LTD, AD&D and life insurance
• Employer funded employee assistance program
• Monthly reimbursements for cell phone ($50) and wellness ($20)