Senior Associate, Contract Revenue

Obama Foundation; Chicago (IL); On-site; USD 79,000 - 99,000; Full time

Job summary

Obama Foundation in Chicago’s Jackson Park hosts an onsite Senior Associate of Contract Revenue role within the Obama Presidential Center. You will support the Earned Income team, ensuring contract compliance and revenue generation while coordinating across Food & Beverage and Retail operators.

The position requires working across multiple internal teams, managing projects in Asana, and optimizing parking revenue strategies to balance peak and off-peak periods for guest experience.

Qualifications

• Experience in a customer service environment with a commitment to guest experience standards.
• Operational experience in a non-profit or customer-facing organization, focusing on revenue and engagement strategies.
• Experience designing and implementing effective systems to manage complex projects and deadlines.
• Highly organized with strong decision-making and discretion in a fast-paced, high-volume environment.
• Graphic design skills and Adobe Suite experience with editing and proofreading abilities.
• Ability to work onsite at the Obama Presidential Center in Jackson Park or other Foundation locations.

Responsibilities

• Support engagement with the Food & Beverage Operator and Retail Operator by streamlining internal processes.
• Collaborate across Foundation teams to market plans across revenue streams and operations.
• Manage review of Retail Operator contract compliance and brand alignment.
• Monitor vendor compliance regarding diversity, inclusivity, and diverse sales strategies.
• Oversee project management with Asana, tracking deadlines and vendor meetings.
• Maintain Earned Income assets and ensure compliance with brand guidelines.
• Provide administrative support including agendas and recaps.
• Support Parking facility revenue strategies with Parking Vendor.

Skills

Customer service

Non-profit

Systems design

Organizational skills

Initiative

Graphic design

Adobe Suite

Job description

Purpose of the Role

As the Senior Associate of Contract Revenue, Obama Presidential Center (OPC), you will report directly to the Senior Manager of Contract Revenue and support the Earned Income team by assisting with the development and execution of operational and administrative processes. In this role, you will work closely with the Center’s Food & Beverage Operator and Retail Operator, including collaboration during their onboarding, while also supporting management of the OPC parking facility. Your primary focus is ensuring contract compliance, revenue generation, cross-workstream coordination, and the highest level of visitor satisfaction, while prioritizing strategic objectives in alignment with the Foundation’s goals.

Core Job Responsibilities

• Operational Planning: Support engagement with the Food & Beverage Operator and Retail Operator by streamlining internal processes through this pillar of revenue generation and experiential implementation.
• Work across Foundation teams to support the facilitation of marketing plans across revenue streams and operational plans to manage processes.
• Compliance & Brand Standards: Manage review of Retail Operator contract compliance, addressing contractual obligations, customer experience, and alignment with Foundation brand and goals.
• Support in monitoring vendor compliance as it relates to diversity, inclusivity, and diverse sales strategies to further OPC economic impact.
• Project Management: Oversee team project management by creating and maintaining project plans in Asana, tracking deadlines, following up with teammates on progress, integrating processes, and coordinating schedules for vendor and partner meetings.
• Asset Management & Communications: Maintain up-to-date Earned Income-related assets (including slide decks and external-facing materials) as the primary point person. Ensure Operators comply with Foundation brand guidelines and experiential implementation.
• Data & Analytics: Serve as an accountability partner to ensure existing and new processes work efficiently across the team, supporting the creation of a reporting model across revenue operations to provide performance updates.
• Administrative Support: Organize and maintain shared Drive access, draft meeting agendas, provide recaps with next steps post-meeting, and ensure the Earned Income team has complete administrative support to execute strategic goals.
• Parking Facility Support: Provide support to the Building Operations team in managing the OPC Parking facility. In conjunction with the Parking Vendor, establish a working understanding of revenue trends and parking price strategies to maximize revenue potential during peak periods while maintaining competitive, equitable rates during off-peak periods and showing sensitivity to guest needs.
• Perform other duties as assigned.

Key Deliverables / Outcomes

• Operational coordination and daily briefings across scheduled events and upcoming commitments.
• Timely deliverables and content reviewed by all relevant leads from the OPC team.
• Monitored and up-to-date Asana project plans, deadlines, and vendor meeting agendas/recaps.
• Established reporting models and operational plans across revenue streams.
• Optimized parking revenue strategy during peak and off-peak periods.

Required Qualifications

• Experience in a customer service environment with a commitment to guest experience standards.
• Operational experience in a non-profit or customer-facing organization, with an emphasis on addressing diverse audiences through revenue and engagement strategies.
• Experience designing and implementing effective, efficient systems and processes to manage complex projects, meet deadlines, and deliver results in a fast-paced environment.
• Highly organized, with strong decision-making skills and discretion when managing short- and long-term responsibilities in a deadline-driven, high-volume environment.
• Demonstrates initiative and anticipates needs.
• Graphic design skills and experience, including Adobe Suite, complemented by strong editing and proofreading skills.
• Ability to work out of the Obama Presidential Center in Jackson Park and/or other Obama Foundation locations in Chicago.
• Requires schedule flexibility, including early mornings, late nights, weekends, and holidays, across indoor and outdoor campus environments.

The salary range for this role is between $79,040 and $98,800.

This is an onsite role based at the Obama Presidential Center in Jackson Park.

For an overview of our benefits package, including insurance, paid time off, retirement & more, please visit https://www.obama.org/careers/.

Equal Opportunity Employer

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

If you are a qualified candidate with a disability, please e-mail us at [e-mail] if you require a reasonable accommodation to complete this application.

The Obama Foundation will never ask for payment or personal financial information during the hiring process or training.

At the Obama Foundation, we are guided by a core belief: that ordinary people working together can change history. Our mission is to inspire those people to take action, empower them to change their world for the better, and connect them so they can achieve more together than they can alone. We were founded by community organizers, so when we seek change, we do it by bringing people together. That approach begins at home, on the South Side of Chicago, where we are building the Obama Presidential Center. The Center represents a historic opportunity for Chicago: a chance to build a world‑class museum and public gathering space that celebrates our nation’s first African American President and First Lady, steps away from where he began his career, where she was raised, and where—together—they made their home. But that approach extends to all our work, whether it’s holding leadership training sessions in communities throughout the U.S., bringing local leaders together in countries around the world, working to support the global education of girls, or ensuring young men of color have pathways to opportunity. As President Obama has said, "we cannot solve the challenges of our time unless we solve them together." So join us. For more information, please visit www.obama.org.