Development Coordinator, Leadership Giving

Mass General Brigham; Boston (MA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Join a leading healthcare organization as a Development Coordinator, supporting the Leadership Giving team. This role involves managing calendars, coordinating meetings, and tracking fundraising activities. Ideal candidates will possess strong communication and organizational skills, along with a desire to learn about fundraising and philanthropy. Opportunities for professional development are available.

Qualifications

• 1-2 years of experience in a customer service or relationship-building role required.
• Strong verbal and written communication skills.

Responsibilities

• Manage calendars and coordinate logistics for meetings and events.
• Record donor activity and data in a database.
• Assist with daily administrative activities.

Skills

Communication

Problem Solving

Organizational Skills

Time Management

Project Management

Attention to Detail

Adaptability

Education

Bachelor's Degree

Tools

Word

PowerPoint

Excel

Outlook

Blackbaud CRM

Raiser’s Edge

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

For more than 200 years, Massachusetts General Hospital has pioneered the future of medicine and we’re positioned to expand this impact as the departments of Mass General and Brigham and Women’s Hospital integrate to advance patient care, education and research. The Development Office is a vibrant and collaborative team focused on advancing the mission of healthcare excellence across our academic medical centers and expanding the philanthropy that makes this mission possible. Learn more about our team here: https://giving.massgeneral.org/mgh-development-careers

Job Summary

The Development Coordinator plays an integral support role on the Leadership Giving team within the Mass General Development Office. With appropriate guidance, the Coordinator supports the work of the Senior Director of Leadership Giving and broader team by managing calendars, handling preparations for meetings and events, processing business expenses and making travel arrangements when needed. The coordinator also tracks fundraising actions and activities in a donor database and prepares and distributes team reports.

As a Coordinator, you will work alongside fellow management support professionals, or “MSPs,” who hold similar support roles in the department. Development MSPs are talented, dynamic and valued colleagues who serve as partners and collaborators in teams across the department. As a Mass General Development MSP, you will have access to a variety of networking, professional development and leadership opportunities.

To Apply
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

General MSP Responsibilities
• Manage the calendars of assigned gift officers, keeping them free of scheduling conflicts
• Coordinate logistics, prepare agendas and other materials, take notes and organize follow up actions for meetings, events, appointments and presentations, troubleshooting any issues as needed
• Attend donor, physician and hospital administrators’ phone and email inquiries relating to gift-related issues
• Submit employee expenses and vendor invoices
• Conduct basic prospect identification and research activities as needed, working with Prospect Management and Research colleagues to collect relevant information about donors
• Record donor activity, data and action items in a database
• Complete booking forms for gifts and pledges in a timely manner with thorough backup information
• As needed, assist with daily administrative activities
• Make travel arrangements, prepare travel itineraries and troubleshoot and resolve potential conflicts
• Participate in professional development including taking advantage of shadowing opportunities when appropriate
• Prepare and regularly update progress reports
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods
• Assist with recruitment activities as needed
• Take on other office-wide duties at the request of Development leadership
• Adhere to the mission, credo and standards of behavior of Mass General

Team-Specific Responsibilities
• Support the Senior Director of Leadership Giving in a cross-functional manner, providing support and interfacing with colleagues both on and off the Leadership Giving team
• Maintain a schedule of team reporting needs; pull reports and data from donor database in a timely manner
• Participate in the MGH Fund phone line coverage and closely monitor the MGH Fund email account to ensure appropriate coverage and timely responses
• Review the daily gift report, alert assigned gift officers to any relevant gifts or pledges and take appropriate action

Qualifications

Qualifications

1-2 years of experience in a customer service or relationship-building role is required. A bachelor’s degree is preferred but not required.

In addition, the ideal candidate will possess the following skills, abilities and attitudes:

• Strong verbal and written communication skills
• Problem solving skills
• Organizational, time management and project management skills
• Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly
• Competency using videoconferencing platforms (Zoom and Teams preferred)
• Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser’s Edge preferred)
• Attention to detail
• Professionalism and a strong work ethic
• Desire and motivation to learn about the organization and fundraising
• Awareness of personal work styles in self and others
• Adaptability and flexibility in times of shifting priorities
• Ability to work collaboratively with diverse audiences
• Creativity and high levels of energy and enthusiasm
• Commitment to adopting best practices and maximizing efficiency
• Inclination to build relationships with people inside and outside of the organization
• Good judgement and care in dealing with confidential information

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.