Developer Support Specialist

Brex; United States; Hybrid; USD 49,000 - 61,000; Full time

Job summary

Brex seeks a Developer Support Specialist to assist external developers using Brex APIs. You will work with internal engineering, product, and design teams, triaging escalations and improving self-serve content. This is a great entry path for someone early in their engineering career.

You will collaborate across teams, own critical escalations, and build resources to help customers succeed with Brex integrations and finance tooling.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong problem solving and debugging skills.
• Excellent written and verbal communication.
• Experience in customer-facing role.
• Experience with accounting integrations (Netsuite, QBO, Xero).

Responsibilities

• Provide direct technical support to developers using Brex APIs.
• Collaborate with engineering, product, and design teams to capture feedback and improve tools.
• Own customer escalations and manage email queues.
• Create training content and self-service resources for customers.
• Field technical escalations from Support and drive to resolution.
• Serve as ERP integration expert for Netsuite, QBO, Xero, etc., with customers and CX teams.

Skills

Problem solving

Customer focus

Communication

ERP integrations

SQL/NoSQL basics

Education

Bachelor's degree

Tools

Looker

Datadog

Salesforce

Jira

Retool

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams - sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you'll do

Brex features a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using Brex's API. This role is a hybrid position consisting of relations with external developers, Brex customers and working closely with Brex's internal engineering, product, and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, triaging complex ticket escalations from Support, and closing the feedback loop between teams.

This is a fantastic opportunity for someone early in their engineering career to work closely with developers.

Responsibilities

• Provide direct technical support to developers using Brex's APIs, delivering the highest level of developer satisfaction
• Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
• Attend or own calls with customer escalations as needed and own customer email queues
• Develop self-service options by creating and maintaining training material, customer resources and guides
• Directly field technical escalations from the Support team and follow engineering tickets through to resolution
• Recognized as a trusted ERP expert by owning escalations for Brex's Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with customers, CSMs, or CX to solve their issue

What We Value

• Bachelor's degree in related field or equivalent work experience
• Excellent problem solving, troubleshooting and debugging skills
• Good customer-centric attitude
• Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
• Ability to hold yourself and the team to high standards
• Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
• Experience working with accounting integrations such as Netsuite, QBO, and Xero

Bonus Points

• Understanding financial systems and services
• Familiarity with programming languages
• Experience working with SQL or NoSQL databases
• Experience working with REST or GraphQL API calls
• Familiarity with software engineering development cycles
• Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Compensation

The expected salary range for this role in Vancouver is $69,377 to $86,722 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.