Developer Support Engineer, Open API

Buildertrend; Omaha (NE); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Life insurance

401(k) with matching

Generous PTO and holidays

Parental leave & sabbaticals

Wellness program & onsite fitness

Hybrid or remote work options

Job summary

Buildertrend, the leading residential construction management platform, is seeking a Developer Support Engineer for the Open API. You will be the go-to technical expert for builders and developers integrating with our new platform, owning the API support queue and solving complex issues with engineering backing.

You will work in a role blending deep technical problem-solving with direct account ownership, shaping our support approach from the ground up and collaborating across product,

Qualifications

• 3+ years in technical support, integrations support or API troubleshooting.
• Experience reading and making REST API calls and interpreting HTTP status codes.
• Strong communication, able to explain technical concepts clearly to non-technical users.

Responsibilities

• Own the API support queue and troubleshoot sign-in, token and permission issues.
• Reproduce issues and write clear bug reports, following them through engineering.
• Keep customers informed during outages and critical events.
• Be the main technical contact for API customers and monitor usage for risks.
• Educate builders on current capabilities and collect feature requests for Product.
• Coach frontline support and maintain accurate API guides and runbooks.
• Leverage AI tools to enhance workflows while maintaining quality.

Skills

REST API

curl/Postman

JSON troubleshooting

Python

JavaScript

Clear communication

AI tooling

Tools

Datadog

Sentry

APIs tooling

Job description

Compensation: $90,000-$120,000 per yearLocation: United States – Remote or Omaha, NE – HybridThe job:As a Developer Support Engineer for the Open API, you’ll help shape the future of construction technology from day one. You’ll be the go-to technical expert for builders and developers who are building on our newly opened platform. This role is the perfect blend of deep technical problem-solving and real account ownership. You’ll fix what you can on the spot and hand the rest to engineering with everything they need to move quickly. Your work will give construction professionals the tools to run their businesses with speed and confidence. As our first Developer Support Engineer, you’ll have a rare chance to build our support approach from the ground up and make it your own.What you will do:Own the API support queue and troubleshoot sign-in, token and permission issues.Reproduce issues and write clear bug reports, following them through engineering.Keep customers informed during outages and critical events.Act as the main technical contact for API customers, watching usage to catch risks early.Show builders what they can build today and share their requests with Product.Coach frontline support and keep API guides, FAQs and runbooks accurate.Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.Who you are and what you need:3+ years in technical support, integrations support or API troubleshooting, with a strong track record of supporting customers directly (or 2+ years with proven autonomy).Ability to make and read REST API calls in curl or Postman and interpret HTTP status codes and JSON errors.Skill troubleshooting authorization flows, including client credentials and refresh tokens.Clear communicator who explains technical answers plainly and stays calm with frustrated customers.Quick learner who can explain how a new product’s records relate.Preferred experience in Python or JavaScript, MCP and agentic AI tooling, construction knowledge, and log tools such as Datadog or Sentry.We are giving you:Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefitsA 401(k) plan with Buildertrend matching contributions to help you plan for the futureGenerous paid time off, 11 paid holidays, plus personal days to make sure you have time to rechargeParental leave and paid sabbaticals to support you during life’s big momentsVolunteer time off – because giving back mattersWellness program and onsite fitness center to keep you feeling your bestOpportunities for hybrid or remote work to give you the flexibility you needTechnology reimbursement to help cover costs for the tech you need to do your job from homeFree daily lunches when you’re at our HQ office, plus monthly events to connect with your teamWho we are:Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/Working at Buildertrend:At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/#LI-ONSITE / #LI-REMOTE#LI-HR1