Developer Support Engineer

ironSource; San Francisco (CA); On-site; USD 94,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Stock options

Commute subsidy

Retirement plans

Vacation & personal days

Parental leave

Job summary

Unity is seeking a Developer Support Engineer for Unity Ads Demand to act as the technical contact for advertisers and their account teams, resolving campaign delivery, attribution, and reporting issues that impact advertiser spend. You’ll own the demand case queue early on and grow into a demand-side expert, shaping playbooks and tooling as part of a collaborative AI-assisted support team.

You’ll have opportunities to learn the supply side, monetization, and mediation, and to develop expertise

Qualifications

• Hands-on experience troubleshooting technical issues in a customer-facing or support role.
• Ability to learn new technical domains quickly.
• Ability to write SQL queries to investigate and validate data.
• Ability to explain technical findings clearly to non-technical audiences.
• Ability to prioritize and manage multiple concurrent cases.

Responsibilities

• Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues.
• Investigate MMP integration problems and data discrepancies using SQL and internal dashboards.
• Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes.
• Keep advertisers and Account Managers informed with clear, timely, solution-focused updates.
• Build and improve troubleshooting playbooks and contribute to the team's support automation tooling.

Skills

Troubleshooting

Customer-facing experience

SQL queries

Clear communication

Case management

Tools

Salesforce

Jira

Looker

Job description

The opportunity

Unity Ads helps thousands of advertisers acquire users across one of the largest mobile ad networks in the world. As the Developer Support Engineer for Unity Ads Demand, you'll be the technical point of contact for advertisers and their account teams, solving campaign delivery, attribution and reporting issues that directly affect advertiser spend.

In your first months, success means owning the demand case queue and resolving common issues end to end. Over time, it means becoming the team's demand-side expert, shaping playbooks and tooling, and helping Product and Engineering fix root causes. You'll join a collaborative team that is building AI-assisted support workflows, with a clear path toward Senior DSE. You'll also have the opportunity to learn the Supply side (ad monetization and mediation) and build expertise across both.

What you’ll be doing

• Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues
• Investigate MMP integration problems and data discrepancies using SQL and internal dashboards
• Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes
• Keep advertisers and Account Managers informed with clear, timely, solution-focused updates
• Build and improve troubleshooting playbooks and contribute to the team's support automation tooling

What we’re looking for

• Hands‑on experience troubleshooting technical issues in a customer‑facing or support role
• Comfort learning new technical domains and products quickly
• Ability to write SQL queries to investigate and validate data
• Ability to explain technical findings clearly to non‑technical audiences
• Ability to prioritize and manage multiple concurrent cases

You might also have

• Experience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)
• Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
• Experience with AppsFlyer, Adjust, Singular or Tenjin
• Familiarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworks
• Python or API experience
• Experience with Salesforce, Jira or Looker
• Familiarity with mobile app development or the Unity engine

Base Salary Range

We determine the base salary range for this role based on your primary work location:

Zone A: $74,100 - $111,100 USD gross

Zone B: $83,700 - $125,500 USD gross

Zone C: $94,100 - $141,100 USD gross

This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

• Comprehensive health, life, and disability insurance
• Commute subsidy
• Employee stock ownership
• Competitive retirement/pension plans
• Generous vacation and personal days
• Support for new parents through leave and family-care programs
• Office food snacks
• Mental Health and Wellbeing programs and support
• Employee Resource Groups
• Global Employee Assistance Program
• Training and development programs
• Volunteering and donation matching program

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com .

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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