Developer Success Engineer - West Coast

Dagster Labs; San Francisco, Minneapolis, New York (CA, MN, NY); Hybrid; USD 160,000 - 185,000; Full time

Job summary

Dagster Labs is seeking a Support Engineer to join their Developer Success team. In this remote-first role, you'll provide technical support for the company's orchestration platform, focusing on customer needs and system performance. This full-time position offers competitive salary and equity while fostering a collaborative and inclusive team environment.

Qualifications

• 5+ years of experience in technical support or similar role.
• Experience with distributed systems and CI/CD workflows is essential.
• Ability to resolve complex technical challenges independently.

Responsibilities

• Provide technical support to customers and resolve issues effectively.
• Improve documentation and support tools for better usability.
• Collaborate with product teams to enhance product quality.

Skills

Technical support

Python

Troubleshooting

Communication

Cloud platforms

Tools

Kubernetes

Docker

AWS

GCP

Azure

Job description

Remote with offices in New York, NY / San Francisco, CA / Minneapolis, MN

About us

At Dagster Labs, we’re an early-stage, well-funded startup team with a proven track record of shipping open-source software with global adoption. Our mission is to empower organizations to create scalable, productive data platforms. We put a premium on respectful, clear, and complete communication, and we expect each other to be creative, curious, effective, and empathetic.

We believe deeply that the right tools and abstractions enable not just technological transformation, but also organizational transformation. We strive to put the user and their hard work at the center of our decision making. In practice, that means we are looking for engineers who want to write clean APIs and helpful error messages, and who always try to understand user needs when designing a new system.

All of our open-source work is done publicly. You can gain context about how we collaborate as a team and the problems we work on by exploring GitHub and looking at our code reviews .

About the role

Dagster is an orchestration platform for the development, production, and observation of data assets. Our goal is to make Dagster+ the de facto hosted solution for structuring these systems.

You will be working within the Developer Success team, part of the engineering organization. In this role, you will provide technical support to Dagster+ customers and open-source users, collaborate with enterprise clients, create sustainable solutions through documentation, tooling, and process improvements, and provide feedback to relevant product teams to enhance product quality.

This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are.

Responsibilities

• Technical Support
  • Provide technical support to Dagster+ customers and open-source users.
  • Provide technical guidance on data orchestration, integration, and how to write pipelines in Dagster (Python).
  • Diagnose and resolve issues related to Dagster installations, integrations, and deployments.
  • Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker) to help customers implement solutions effectively.
  • While the core working hours for this role are 9:00 AM to 5:00 PM PT, our support team operates between 6:00 AM and 5:00 PM PT to serve customers across multiple time zones. Flexibility within this window is essential to ensure timely and effective support.
• Documentation, Tooling, and Process
  • Improve documentation for clarity and usability.
  • Improve support tooling and develop debugging resources to expedite issue resolution.
  • Provide feedback to engineering and product teams to drive product improvements.

Must-have Qualifications

• 5+ years of relevant experience in technical support or a similar role.
• Proficiency in Python.
• Hands-on experience with distributed systems, containerized environments (e.g., Kubernetes, Docker), cloud platforms (AWS, GCP, Azure), and CI/CD workflows.
• Strong written and verbal communication skills, with empathy for clients and ability to advocate for their needs while representing the company effectively.
• Proven ability to troubleshoot and resolve complex technical challenges independently.
• Proactive mindset for engaging with customer issues and driving improvement.

Nice-to-have Qualifications

• Experience with data orchestration tools (e.g., Dagster, Airflow, Prefect).
• Knowledge of data engineering.
• Experience at high-growth SaaS startups.

You belong here

We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives.

You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome.

Our Stack

Dagster is built in Python and TypeScript to work on macOS, Posix, and Windows. We use GraphQL, Apollo, and React to develop beautiful frontend tooling. We integrate with a wide range of databases, data warehouses, orchestration engines, compute substrates, and cloud services.

The estimated annual cash salary for this role is $160,000 to $185,000.

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