Staff Software Engineer, Fraud

Twilio Inc.; San Francisco (CA); Remote; USD 163,000 - 204,000; Full time

Job summary

Twilio Inc. is hiring a Staff Software Engineer to advance fraud prevention products, focusing on device fingerprinting to detect bots and abuse, and to bring Stytch capabilities to Twilio's customer base.

You will own complex signals, collaborate with product and engineering leadership, and work in a startup-like environment within Twilio’s scale; remote-first with in-person meetups as needed.

Qualifications

• 6+ years experience in designing, building and operating production systems.
• Expertise in C or C++, production experience is a plus but not required.
• Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.
• Bachelor's degree in Computer Science or related industry experience.
• Excellent written and verbal communication skills.
• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

Responsibilities

• Build and own fraud detection capabilities for the fraud platform on Twilio-go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe.
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity-break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team's technical bar and culture.

Skills

Production systems design

C/C++

Code quality

Communication

On-call scheduling

Education

Bachelor's degree in Computer Science

Related industry experience

Tools

Javascript

Go

WebAssembly

Browser automation

Fraud detection

Job description

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as a Staff Software Engineer where you'll shape the next generation of fraud prevention products.

About the job

As a Staff Software Engineer you will help develop Stytch's fraud detection and prevention products as we bring Stytch capabilities to Twilio's full customer base, delivering secure, developer-first identity and fraud prevention experiences. You'll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers' from fraud and abuse. You'll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you'll work in a high-ownership environment with startup sped, backed by Twilio's reach and scale.

Leveling & Ownership

Hiring at either the Senior or Staff level-exact leveling and scope of influence will be matched to your leadership and technical background.

Responsibilities

• Build and own fraud detection capabilities for the fraud platform on Twilio-go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe..
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity-break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team's technical bar and culture.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 6+ years experience in designing, building and operating production systems.
• Expertise in C or C++, production experience is a plus but not required.
• Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.
• Bachelor's degree in Computer Science or related industry experience.
• Excellent written and verbal communication skills.
• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

Desired

• Familiarity with Javascript, Go, WebAssembly
• Experience with reverse engineering and/or reverse engineering detection and prevention such as experience with browser automation, botting, and/or fraud detection and defense techniques
• Offensive and/or defensive security software engineering experience
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Location

This role will be remote in the US

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.
• Based in the San Francisco Bay area, California: $163,100 - 203,900.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 30th, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.