Developer Success Engineer

Finch; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Finch in New York is seeking a Developer Success Engineer to guide customers through API integration and optimize their employment data flows. This role involves troubleshooting API issues, developing resources, and driving deeper product adoption.

Ideal candidates will have strong communication skills, experience with Node.js and SQL databases, and a solid understanding of API design. The position offers a competitive salary range of $140,000 – $170,000 annually.

Qualifications

• Experience with payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
• Technical end-to-end project management experience.
• Experience using Git in a professional environment.

Responsibilities

• Scale developer adoption and help customers integrate with the Finch API.
• Conduct architectural assessments of customers' employment data.
• Troubleshoot and optimize API authentication and authorization flows.
• Develop workflows and tooling to strengthen the DSE function.

Skills

Strong communication skills

Experience with Node.js

Experience with SQL databases

Debugging API issues

Experience with a major cloud provider (AWS)

API design and development

Job description

About the Role

Developer Success Engineers (DSEs) own the post‑sale technical relationship with Finch customers, guiding them from initial API integration through ongoing optimization of their employment data flows. DSEs drive increased usage, advise on integration strategy, and conduct ongoing architectural assessments to reduce friction, uncover new use cases, and drive deeper product adoption. They act on product feedback, surface roadmap opportunities to Engineering and Product, contribute to developer resources, and collaborate with Sales and Marketing to share insights from the field. DSEs help shape how the employment data ecosystem evolves.

What You’ll Do

• Scale developer adoption, helping customers integrate with the Finch API across hundreds of integration providers.
• Conduct ongoing architectural assessments of customers’ employment data pipelines and recommend changes to reduce friction, improve reliability, and optimize user onboarding performance.
• Identify patterns in customer feedback, usage trends, and pain points, then partner with Product and Engineering to prioritize improvements and build solutions.
• Troubleshoot and optimize API authentication and authorization flows, particularly OAuth, across diverse customer environments.
• Develop and maintain internal and external workflows, processes, and tooling that strengthen the DSE function and scale customer insights.
• Advance Finch’s developer documentation and resources so that integrating with Finch is as self‑serve as possible.
• Build subject‑matter expertise across Finch’s target verticals, and stay current on market trends to serve as a trusted advisor to customers and inform product strategy.

What You’ll Bring

• Strong communication skills with the ability to troubleshoot alongside developers and explain technical concepts clearly to non‑technical stakeholders.
• Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not writing production code daily.
• Experience debugging API issues: reading logs, interpreting error codes, tracing request flows, and diagnosing endpoint failures.
• A track record of driving solutions for technical customers across different use cases and integration patterns.
• The ability to context‑switch fluidly across technical, business, and executive stakeholders.
• Experience with a major cloud provider (AWS experience is a plus).
• A strong understanding of API design and development, including REST APIs, webhooks, and data‑portability patterns.
• Genuine curiosity about an ecosystem that is maturing fast; the employment data space is still being defined, and you’ll help shape how it evolves.

Success Looks Like

• Exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
• Technical end‑to‑end project management experience.
• Background in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.
• Experience using Git in a professional environment.

$140,000 – $170,000 a year. Finch’s compensation package includes a competitive base salary benchmarked against real‑time market data, equity for all full‑time roles with a 10‑year exercise window, and, for applicable roles, commission plans.

Finch is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.