Developer Services Specialist

Relativity; Milwaukee (WI); Hybrid; USD 77,000 - 115,000; Full time

Job summary

An innovative firm is seeking a Relativity Developer Services Specialist to enhance the developer experience on its platform. This role involves training external developers, providing guidance on best practices, and collaborating with teams to solve customer issues. The ideal candidate will possess strong technical skills in .NET and SQL, alongside excellent communication abilities. Join a dynamic team dedicated to delivering exceptional service and support to a vibrant developer community. This position offers the opportunity to grow within a leading technology company while making a significant impact on client success.

Qualifications

• 3-5 years' experience working with non-technical clients.
• Proficiency in .NET development and Microsoft SQL Server.

Responsibilities

• On-board and train external developers on best practices.
• Provide guidance on design and implementation decisions.

Skills

.NET Development with C#

Microsoft SQL Server

JavaScript

RESTful APIs

Agile/Kanban and Scrum methodologies

Excellent verbal and written communication

Customer-facing interaction

Education

BSc or BA in Computer Science

Equivalent experience in IT

Job description

Posting Type

Remote, Hybrid

Job Overview

As a Relativity Developer Services Specialist, you will act as an advocate for developers seeking to create solutions on top of the Relativity Platform. You will work directly with our external developer community and customers, enabling them to have the best possible development experience on the platform. Utilize your software development knowledge, Relativity best practices, and customer-facing skills to guide customers in developing custom applications.

The Relativity Developer Services Specialist works under the general direction of managers.

Job Description and Requirements

Role Responsibilities:

1. On-board and train external developers, illustrating Relativity's best practices.
2. Provide guidance on design and implementation decisions for development on the Relativity Platform.
3. Collaborate with team members to address customer questions, problems, and work requests.
4. Manage multiple work requests without losing sight of deadlines.
5. Deliver excellent customer service using designated communication methods.
6. Use technical knowledge to facilitate resolution of customer development issues.
7. Understand the functionality of our platform tools, including APIs, extensibility points, and infrastructure.
8. Communicate clearly and professionally with colleagues and customers.
9. Report defects or provide product feedback discovered during customer and developer interactions.
10. Operate independently with minimal oversight, proactively resolving issues.
11. Balance judgment, research, customer feedback, stakeholder input, and time constraints to ensure correct solutions.
12. Use escalation paths appropriately to involve the right team members.
13. Coordinate with other developer-facing teams to communicate new APIs.
14. Lead presentations and workshops at events like Relativity Fest and webinars.
15. Maintain detailed records of activities and customer interactions.
16. Support initiatives led by the Cloud Services team.
17. Exercise sound judgment and make independent decisions.
18. Demonstrate commitment to company values.
19. Willingness to obtain Relativity Certified Administrator (RCA) certification within 6 months.

Preferred Qualifications - Technical

• BSc or BA in computer science, engineering, business IT, or equivalent experience.
• 3-5 years' experience working with non-technical clients in a consultative capacity.
• Experience in the technology industry preferred.
• Proficiency in .NET development with C# and Microsoft SQL Server.
• Experience in web development using JavaScript, ASP.NET, AJAX.
• Experience consuming RESTful APIs.
• Knowledge of testing methodologies is a plus.
• Understanding of the software development lifecycle.

Preferred Qualifications - Professional

• Excellent verbal and written communication skills.
• Ability to manage multiple projects and relationships.
• Detail-oriented, self-motivated, and team-oriented.
• Strong facilitation and inquiry skills.
• Experience with Agile/Kanban and Scrum methodologies.
• Customer-facing interaction experience is a plus.

Compensation

Relativity offers competitive, fair, and equitable compensation, including base salary, annual bonus, and long-term incentives. The expected salary range is $77,000 to $115,000, with the final offer based on experience, skills, and internal pay structures. Salary at the top end is less common to allow for future growth.