DEVELOPER L4

Wipro; Louisville (KY); On-site; USD 60,000 - 135,000; Full time

Job summary

Wipro is seeking a skilled Conversational AI engineer in Louisville, KY to design and deploy Google CCAI-based customer engagement solutions. You will build Dialogflow CX agents, configure CCAI, and integrate with healthcare-related APIs, ensuring scalable, testable deployments.

This role requires strong application development experience and expertise in Google Cloud services, Vertex AI, REST APIs, and Java/Python/Node.js. Join a global team delivering impactful digital transformation projects.

Qualifications

• Experience in building conversational AI applications.
• Proficiency with Google Contact Center AI and Dialogflow CX.
• Strong REST API integration skills.
• Experience with Java, Python, or Node.js.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Skills

Application development

Google CCAI

Dialogflow CX

Google Agent Assist

Vertex AI

Google Cloud Services

REST APIs

Java

Python

Node.js

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Position Summary

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Required Skills

• Application development experience.
• Google Contact Center/CCAI experience.
• Expertise in:
  • Dialogflow CX
  • Google Agent Assist
  • Vertex AI
  • Google Cloud Services
  • REST APIs
• Java, Python, or Node.js.

Preferred Skills

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

Mandatory Skills: Amazon Connect Communication.Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.