Developer, IT Operations

Houston City College; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Houston City College seeks an experienced Developer, IT Operations, to build tools that improve reliability, security, and efficiency of the college's IT infrastructure supporting academic and administrative operations.

You will develop AI-enabled monitoring, anomaly detection, and automated incident response, while maintaining data flows and integration with LMS and campus networks. Strong Python skills and AI experience are essential for this role.

Qualifications

• Bachelor’s degree in computer science or related field required.
• 3 years’ experience in development with a strong background in Python (API integration, data processing, and automation scripting) required.
• 2 years of experience implementing generative AI solutions, large language models, retrieval-augmented generation, AI agents, or related emerging AI technologies preferred.
• Experience in higher education IT or with AIOps tools preferred.

Responsibilities

• Develop, configure, and tune AI capabilities within IT operations platforms for anomaly detection, predictive maintenance, automated incident response, and enhanced data privacy and security.
• Develop and maintain the data flows that make IT operations data usable by utilizing monitoring and analysis tools, including collection, standardization, and processing.
• Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.
• Integrate and develop advanced analytics tools into monitoring software that supports LMS, student portals, and campus networks.
• Support high-availability requirements during peak academic periods, adjusting detection thresholds ahead of known peaks so alert volume stays actionable.
• Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.

Skills

Python

AI/ML

Cloud familiarity

Education

Bachelor's degree in CS

Master's degree preferred

Job description

Developer, IT Operations

Houston, Texas, 3100 Main

Job Summary

The Developer for IT Operations will build tools to enhance the reliability, security, and efficiency of the college’s IT infrastructure supporting academic and administrative operations.

ESSENTIAL FUNCTIONS

Develop, configure, and tune AI capabilities within IT operations platforms for anomaly detection, predictive maintenance, automated incident response, and enhanced data privacy and security.

Develop and maintain the data flows that make IT operations data usable by utilizing monitoring and analysis tools, including collection, standardization, and processing.

Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.

Integrate and develop advanced analytics tools into monitoring software that supports LMS, student portals, and campus networks.

Support high-availability requirements during peak academic periods, adjusting detection thresholds ahead of known peaks so alert volume stays actionable.

Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.

Perform ongoing maintenance, testing, and review of deployed AI tools to ensure aligned to cybersecurity procedures and continued accuracy as infrastructure and usage patterns evolve; troubleshoot and resolve tool and configuration issues as they arise.

Design dashboards and visualizations that communicate system health, anomaly trends, and incident patterns to IT and academic technology stakeholders.

Partner with infrastructure, service desk, and academic technology teams to turn operational pain points into working tools and support adoption.

Document technical designs, workflows, and standard operating procedures for AI-enabled IT operations tools and security protocols.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in computer science or related field required
• Master’s degree preferred
• 3 years’ experience in development with a strong background in Python (API integration, data processing, and automation scripting) required
• 2 years of experience implementing generative AI solutions, large language models (LLMs), retrieval-augmented generation (RAG), AI agents, or related emerging AI technologies preferred
• Experience in higher education IT or with AIOps tools preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting‑edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth‑largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after‑taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major‑league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year‑round.
• World‑renowned medical care. The Houston metro area has long been known for its first‑rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].