Developer Advocate, Support

Toast; United States; On-site; USD 85,000 - 136,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

Flexible working options

Job summary

A leading restaurant tech company is looking for a Developer Advocate to join their Developer Relations team. The role involves owning the developer lifecycle, managing technical support, and ensuring successful onboarding for partners. The ideal candidate has 2+ years in Developer Relations or Technical Support and strong troubleshooting skills. This position offers a competitive salary between $85,000—$136,000 USD.

Qualifications

• 2+ years experience in Developer Relations, Technical Support, or Solutions Engineering.
• Strong technical troubleshooting skills.
• Exceptional at managing parallel workstreams.

Responsibilities

• Own the end-to-end developer lifecycle for the general developer community.
• Manage the technical support queue efficiently.
• Execute the partner onboarding and certification process.

Skills

Technical troubleshooting

Understanding of REST APIs

Communication skills

Process-oriented mindset

Data-driven approach

Customer-focused

Tools

Splunk

Postman

Zendesk

Job description

Overview

Join to apply for the Developer Advocate, Support role at Toast.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As part of the Developer Relations team, the Developer Advocate on the Dev Success team is the primary technical partner for the broad Toast developer community. You will own the complete journey for developers building on Toast, from answering their first technical question through facilitating their path to production.

You will manage a high volume of technical support requests while simultaneously guiding partners through the onboarding and certification process that gets them to market. Success is measured by delivering predictable throughput: meeting weekly targets for partner certifications while maintaining a healthy support queue and high developer satisfaction.

Developer Relations at Toast is evolving rapidly as we scale our partner ecosystem. The systems, processes, and infrastructure you help build today will shape how thousands of developers experience Toast tomorrow.

Responsibilities

• Own the end-to-end developer lifecycle for the general Toast developer community, from their first technical question through production launch.
• Manage the technical support queue across multiple channels (Zendesk, forums, Slack) with a focus on efficient resolution and pattern recognition.
• Execute the partner onboarding and certification process at scale, meeting predictable weekly throughput targets that drive business velocity.
• Act as the technical facilitator for partners' go‑to‑market journey, ensuring they successfully navigate Toast's technical requirements.
• Identify and surface patterns in developer friction, feeding actionable "Voice of the Developer" insights to the Developer Enablement team.
• Become a platform expert by deeply understanding Toast APIs, common integration patterns, and the restaurant technology ecosystem.
• Troubleshoot integration issues using Toast's internal tools (Splunk, Postman) to diagnose problems and guide developers to solutions.
• Continuously refine support and onboarding processes to increase efficiency and improve the developer experience.

Requirements

• 2+ years experience in Developer Relations, Technical Support, or Solutions Engineering with a track record of managing high-volume technical interactions.
• Strong technical troubleshooting skills – quickly identify root causes by analyzing API logs, reviewing source code, and asking the right diagnostic questions.
• Deep understanding of REST APIs and how developers build and consume API integrations.
• Exceptional at managing parallel workstreams – efficiently handle support tickets while advancing multiple partners through certification simultaneously.
• Process‑oriented mindset – see opportunities to systematize and scale, not just solve individual problems.
• Data‑driven approach – track patterns, measure outcomes, and use insights to improve both your own work and the platform.
• Clear, empathetic communicator who can explain complex technical concepts and know when to elevate versus dig deeper.
• Comfortable with predictable, target‑based work – thrive with clear weekly goals for certifications and queue health.
• Customer‑focused – understand that every interaction shapes how developers perceive Toast.

What Makes You a Perfect Fit

• Supported a large developer community and understand how to balance depth vs. breadth.
• Worked in an onboarding, implementation, or certification role and know how to move developers through structured processes efficiently.
• Get energized by solving the same categories of problems at scale.
• Document patterns and create internal resources that help future developers.

Nice to Haves

• Contributed to or managed beta programs with developer communities.
• Understand the restaurant or POS technology space.

AI at Toast

At Toast we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Pay Rate

$85,000—$136,000 USD.

Diversity, Equity, and Inclusion is baked into our recipe for success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Apply today

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.