Developer Advocate - Service Management

Datadog, Inc.; Sacramento (CA); On-site; USD 136,000 - 170,000; Full time

Benefits offered by this job

Generous benefits package

RSUs and ESPP

Career development opportunities

Product training

Mentor program

Inclusive workplace culture

Job summary

Datadog, Inc. is seeking a seasoned Platform/SRE/DevOps professional to act as a subject matter expert for service management and production operations.

You will craft technical content across demos, blogs, webinars, and documentation to bolster Datadog's leadership in observability and security. You will partner with engineering teams to build compelling demos, mentor peers on effective communication, and engage with open source communities to drive market messaging and new integrations.

Qualifications

• 5+ years of experience as Platform/SRE/DevOps/Software Developer with hands-on on-call/incident responder experience.
• Strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs) using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex.
• 2+ years of storytelling and creating compelling content (written, speaking at conferences, workshops, videos, etc).
• Publicly available writing samples, blogs, demos, or presentations on technical topics.
• Comfort with at least one scripting/programming language (Node.js, Python, Go, bash) and API usage; familiarity with IaaS/cloud services and containers.
• Enjoy self-driven exploration and learning of new technologies and languages.

Responsibilities

• Act as a subject matter expert for service management for Datadog's advocacy and engineering teams.
• Create content in demos, public speaking, blogging, documentation, webinars, open source, and research reports to build Datadog's reputation.
• Partner with product engineering teams to build demos and coach engineers on communication and presentation.
• Interface with open source communities to drive messaging and develop new integrations for Datadog.
• Contribute to the product through feedback, documentation, or code.

Skills

Incident response

On-call

SRE

Public speaking

Technical writing

Content creation

APIs

Scripting

Tools

Datadog

PagerDuty

Opsgenie

incident.io

Rootly

Jira Cloud Platform

Cortex

Job description

What You'll Do:

• Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
• Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
• Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
• Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
• You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
• Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
• You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• You enjoy self driven exploration and education on new technologies and languages

Bonus points:

• You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• You are already an active member of SRE, DevOps, or incident-response communities

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous career development opportunities
• Product training to develop understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$136,000—$170,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.