Detection & Investigation Associate: Outbound Zelle Fraud

PNC; Denver (CO); On-site; USD 53,000 - 96,000; Full time

Job summary

PNC is seeking an Detection & Investigation Associate for its in-office Fraud organization with multiple U.S. locations.

The role focuses on outbound Zelle fraud support, analyzing cases from enterprise detection systems, and communicating with customers about suspicious transactions. Ideal candidates have a bachelor’s degree and at least two years of relevant experience in fraud detection, with strong analytical and training abilities.

Qualifications

• Bachelor's degree or higher and two years of relevant experience.
• Experience analyzing fraud cases and reporting findings.
• Familiarity with enterprise fraud detection systems and customer communication.

Responsibilities

• Outbound Zelle fraud support and case analysis.
• Interact with customers about potentially fraudulent transactions.
• Perform daily stats reporting and quality reviews.
• Coach and train new hires and participate in interviews.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelor's

Tools

Actimise

Service Browser

BlueZone

EDGE

Excel

Google

ZAP

Avaya

Innovis

Web Browsers

WebView

Verint

Job description

PA – Pittsburgh (15222)

Denver – 12345 W Colfax (CO147)

Phoenix – East Camelback Exec Suite (AZ014)

AL – Birmingham (35233)

OH – Strongsville

KY – Louisville (40202)

Full time

R237895

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

As a Detection & Investigation Associate within PNC’s FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY, Phoenix, AZ, Denver, CO.

Monday – Friday 8:30 – 5:00

Outbound Zelle Team

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn?

If you are watching a mystery movie, are you bothered when the

criminals get away with their crime? If so, this may be the position for you!

Systems Used & Experience Preferred:

• Actimise
• Service Browser
• BlueZone (Mainframe/COR)
• EDGE
• Excel
• Google
• ZAP
• Avaya
• Innovis
• Web Browsers
• WebView
• Verint

Responsibilities of this position includes:

• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Talking with customers whose transactions are suspicious of potential fraud.
• Card Free ATM fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures.
• Lead by example with performance
• Conduct training for new hires
• Perform daily and weekly stats reporting
• Support team with inquiries
• Perform quality reviews
• Keep accurate and up to date records for all tasks, reporting and items
• Coach and advise team with one offs and difficult situations
• Attend & present for meetings, support ideas & changes
• Participate in interviews for prospective new hires
• Manage team in absence of supervisor/manager
• Microsoft Suite
• OneNote
• One Drive
• Tableau

Attributes:

• Curious
• Analyze
• Detect Patterns
• Foresight – given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $52,500.00 — $96,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/26/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page (https://careers.pnc.com/global/en/total-rewards).