Detail Manager

Colton RV; City of North Tonawanda (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Colton RV in North Tonawanda, NY is seeking a Detail Manager to oversee the Detail Department, ensuring every RV is cleaned, detailed, and customer-ready before delivery.

You will lead the detailing team, coordinate with Sales and Lot teams to maintain appearance, perform quality checks on deliveries, address comebacks, and continuously improve processes to meet deadlines and customer expectations.

Qualifications

• High school diploma or GED.
• RV detailing experience preferred.
• Leadership or supervisory experience is a plus.
• Must be able to pass a pre-employment drug screening and background check.

Responsibilities

• Oversee the daily operations of the Detail Department.
• Coordinate with the Reconditioning Team to prep used inventory for the lot in a timely and efficient manner.
• Ensure incoming new inventory is properly cleaned, detailed, and ready to show.
• Ensure all RVs are thoroughly detailed and meet company quality standards before customer delivery.
• Perform quality control inspections on all customer deliveries to verify cleanliness, presentation, and condition.
• Hold the detailing team accountable for quality, addressing deficiencies and ensuring corrections.
• Track comebacks related to detailing quality and address root causes.
• Work with Sales Management and the Lot Team to maintain appearance of all inventory.
• Establish, communicate, and enforce detailing standards for all units.
• Train, coach, and develop team members to improve performance and quality.
• Manage daily workflow and production to meet inventory and delivery deadlines.
• Maintain inventory and condition of tools, equipment, and supplies.
• Maintain a clean, safe, and organized work environment.
• Communicate with Sales, Service, and other departments to ensure on-time delivery.

Skills

Team leadership

Effective communication

Education

High school diploma or GED

Job description

Description

Are you detail-oriented, organized, and passionate about maintaining the highest standards of quality and appearance? Do you take pride in delivering a clean, customer-ready RV every time? If so, our RV dealership may have the perfect opportunity for you as a Detail Manager. In this role, you will oversee the Detail Department at the dealership, ensuring all inventory and customer deliveries meet our quality standards. You will lead and hold the detailing team accountable for their work, perform quality control inspections on all deliveries, and address any comebacks or rework to ensure issues are corrected promptly and do not become recurring problems.

Essential Functions

• Oversee the daily operations of the Detail Department at the dealership.
• Work with the Reconditioning Team to prepare used inventory for the lot in a timely and efficient manner.
• Ensure incoming new inventory is properly cleaned, detailed, and ready to show.
• Ensure all RVs are thoroughly detailed and meet company quality standards before customer delivery.
• Perform quality control inspections on all customer deliveries to verify that each unit meets established standards for cleanliness, presentation, and overall condition.
• Hold the detailing team accountable for the quality of their work, addressing deficiencies and ensuring corrections are completed before delivery.
• Track and manage comebacks related to detailing quality, ensuring issues are corrected promptly and root causes are addressed to prevent repeat problems.
• Work with Sales Management and the Lot Team to maintain the appearance and condition of all inventory.
• Establish, communicate, and consistently enforce detailing standards for all units.
• Train, coach, and develop team members to improve performance, productivity, and quality.
• Manage the daily workflow and production of the Detail Department to meet inventory and delivery deadlines.
• Monitor and maintain the proper inventory and condition of all tools, equipment, and supplies.
• Maintain a clean, safe, and organized work environment.
• Communicate effectively with Sales Management, Service Management, and other departments to ensure units are completed on time and meet expectations.
• Other duties as assigned.

Requirements

Education, Experience and Work Requirements:

• High school diploma or GED.
• Previous RV, automotive detailing, or dealership experience preferred.
• Previous leadership or supervisory experience is a plus.
• Must be able to pass a pre-employment drug screening and background check.

Knowledge, Skills and Abilities:

• Previous detailing experience
• Ability to communicate effectively with team members