Desktop Technician

Aquent (United States); New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Aquent collaborates with a global enterprise to recruit an IT Support professional who maintains essential end-user systems across multiple sites. You will ensure smooth technology operations, resolving issues quickly to empower daily productivity and innovation.

This role emphasizes proactive maintenance, software installation, security compliance, and asset management, with hands-on support for Windows environments, MS Office, and network connectivity.

Qualifications

• Diploma in Computer Engineering or related field.
• Two years of PC and printer support experience.
• Fluent in English, with strong written and spoken communication.
• Strong end-user communication, customer focus, and analytical abilities.
• Experience with Windows 7/8 client environments.
• Experience using MS Outlook, Word, Excel, and PowerPoint.
• Knowledge of Symantec Antivirus and Attachmate Extra Program.
• Basic TCP/IP networking knowledge.
• Experience supporting iOS devices (iPhone/iPad).

Responsibilities

• Perform comprehensive maintenance schemes for IT equipment including PCs, notebooks, printers, and peripherals.
• Relocate and install PCs, printers, and peripherals, including standard software, across sites.
• Install and configure essential end-user software such as MS Office and MS Outlook.
• Uphold security and safety regulations, focusing on virus protection and pre-install checks.
• Install LAN client software and hardware to maintain connectivity.
• Update hardware and software asset data upon installation or relocation of PC equipment.

Skills

End-user communication

Analytical skills

Customer-oriented

English proficiency

Education

Diploma in Computer Engineering

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Symantec Antivirus

Attachmate Extra Program

LAN/TCP-IP basics

iOS devices support

Job description

Aquent, a leading talent solutions partner, is thrilled to collaborate with a renowned global enterprise that shapes the consumer goods industry. We are seeking a highly motivated and skilled IT Support professional to join their dynamic team. Imagine playing a pivotal role in ensuring seamless technological operations, directly impacting daily productivity and innovation across various operational sites. This is your chance to make an immediate and tangible difference, leveraging your technical expertise to empower users and maintain critical infrastructure.

About the Opportunity

We are searching for an enthusiastic and detail-oriented IT Support professional to provide essential technical assistance and maintenance. In this role, you will be at the forefront of supporting vital IT infrastructure, ensuring that all end-users have the tools they need to succeed. Your contributions will be critical in maintaining high operational efficiency and upholding stringent security standards, making a direct impact on the day-to-day success of a leading global brand.

What You’ll Do

• Perform comprehensive maintenance schemes for a variety of IT equipment, including PCs, notebooks, printers, and other peripherals.
• Efficiently relocate and install PCs, printers, and other peripherals, including standard software, across various operational sites.
• Install and configure essential end-user software, such as MS Office and MS Outlook, ensuring optimal functionality.
• Uphold stringent security and safety regulations, with a particular focus on virus protection, ensuring all software is thoroughly checked prior to installation.
• Install Local Area Network (LAN) client software and hardware as appropriate to maintain robust connectivity.
• Accurately update hardware and software asset data upon the installation or relocation of any PC equipment.

What You’ll Bring

Required Skills & Qualifications

• A Diploma in Computer Engineering or a related field.
• Preferably two (2) years of experience in PC and printer support and maintenance.
• Proficiency in English, both written and oral, for clear and effective communication.
• A pleasant personality, positive attitude, and effective end-user communication skills, coupled with strong analytic abilities and a customer-oriented approach.
• Proficiency in supporting Windows 7 and 8 client environments.
• Working knowledge of MS Outlook.
• Proficiency in WINDOW-based applications, including MS Word, MS Excel, and MS PowerPoint.
• Knowledge of Symantec Antivirus and Attachmate Extra Program.
• Basic knowledge in troubleshooting network connections, with an understanding of basic TCP/IP concepts.
• Basic knowledge in supporting iOS devices, including iPhone and iPad.